Registered Nurse (RN Clinical Manager - Homecare

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.                 Registered Nurse (RN Clinical Manager - Homecare Schedule: Monday - Friday - 8:30am-5:00pm. 1 weekend only every 6-8 weeks for manager escalation calls HYBRID SCHEDULE - 2 DAYS IN OFFICE/3 DAYS AT HOME FOR ONE WEEK. 3 DAYS IN OFFICE/2 DAYS AT HOME THE NEXT WEEK. Agency: Summa Home Health & Hospice SUMMARY   The Clinical Manager provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The Clinical Manager is responsible for any and all practices and duties within the scope of practice as outlined by the state. Provides backup to the Administrator/DON as needed.    KEY RESPONSIBILITIES   Ensure quality and safe delivery of home health services   Collaborates with intake, providing daily direction, managing referral volume based on staffing availability   Provides oversight for liaison workflow to ensure timeliness of completion as well as identify education needs for field & liaisons, ensuring workflow needs and staffing skill sets are congruent.   Ensure Start of Care compliance   Focus on Outcome Monitors as assigned   Implement quality improvement programs in the field   Participates in all liaison/administrative on-call rotation, and patient staffing as needed to manage after hour’s team, staffing needs and patient related issues   Manages on call calendar for internal & field staff   Manages PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally   Completes field visits as needed   Participates in managing cost of good working with monitoring supply costs, overtime, staffing, bonuses and visits per episode   Collaborates with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions   Performs new and ongoing liaison training as defined by the Administrator   Manages staffing budget, at the direction of the Administrator to include: overtime & bonus oversight; reporting budget exceptions to Administrator; payroll entry of field staff bonuses; review and approve liaison timecards   Provides Administrator/DON with objective data related to internal and field employee performance evaluations   Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families   Assist with monthly Case Manager, Nurse and Therapy meetings   Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines   Process complaint workflow reporting staffing trends, neglect, abuse or theft to Administrator for resolution & follow up   Completes field clinician check-in reviews timely    Maintains active RN or PT license in state of employment   Participates in in-service program development   Consistently demonstrates core values and maintains a professional appearance as a representative of the company   Understands, implements and practices policies and procedures for agency operation   May act as back-up Administrator, as needed   Arrives at assigned location on scheduled work day. Works according to designated hours and on-call as needed in office and field nursing responsibilities.   Current applicable license as an RN or PT. Knowledgeable with nursing/therapy best practices and the scope of practice for a nurse/therapist as outlined by the state for its licensed nursing/therapy personnel.   Utilizes computer and phone continually to maintain constant contact with field staff, physicians, referral sources, internal staff and other departments.   Knowledge of ASHN billing, authorization, intake, clinical review & workflow processes.   Performs assigned duties with use of computer and phone.   Completes and submits all required documentation within specified company requirements.   Dexterity & vision to complete documentation on computer.   Other duties as assigned.   MANAGEMENT RESPONSIBILITIES   Responsible for the day-to-day management of field staff   Interviewing, hiring, training and termination of department personnel   Provides consistent coaching and provides challenge and opportunity to direct reports   Supervises direct reports with consistency and clarity of expectations   Completes yearly evaluations in an accurate and timely manner   Performs coaching, counseling and discipline as needed   Works with direct reports to ensure employee satisfaction and resolution of issues and concerns   Timecard management   QUALIFICATIONS   Minimum of Three (3) years of experience as an RN or PT in an acute care setting   Strong critical thinking skills with the ability to problem solve clinical needs   Ability to create positive impressions and communicate with a variety of people   Exemplary communication skills and customer focus   Ability to remain calm, have patience and be accommodating   Compassionate and caring while working with patients   Ability to resolve conflict using conflict management skills   Knowledgeable on nursing best practices   Ability to make appropriate nursing judgments   Ability to identify a situation and handle it with the best possible solution   Detail-oriented and observant.   Ability to resolve tough decision-making situations, providing direction to internal & field staff   Ability to prioritize and be timely   Ability to clinically triage the needs of the department to ensure team goals are met timely   Takes advantage of available resources (individuals,