Relationship Manager - Grata

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. . Job Description: Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. Job Description: Grata is the leading private market dealmaking platform. We make it easy to find, research, and engage with private companies. Our platform has the most comprehensive,   accurate , and searchable proprietary data on private companies, their financials, and their owners.   We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals. Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more.   We are looking for a Relationship Manager to join our team! The ideal candidate should have a proven   track record   of account management,   maintaining   high customer renewal rates   as a result of   outstanding customer engagement at all levels of their clients’ organizations. As Grata’s lead contact for your assigned   accounts,   you   are responsible for   ensuring   high levels   of customer satisfaction and driving customer ROI, becoming a trusted advisor to each of your clients. Your primary goal will be driving commercial success across your accounts.   Grata is a hybrid company, which means our employees work from our New York City office on Mondays,   Tuesdays   and Thursdays.   At Grata, we will expect you to:   Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book.   Your north star metric will be your book’s NRR.   Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.   Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account.   Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts.   Maintain strong relationships with customers across varied personas: users, champions and decision makers measured through engagement scores, NPS, and recorded customer feedback.   Proactively   identify   account risks and drive churn mitigation strategies, bringing together the   appropriate team   members from within Grata to achieve consistently high client health scores.   What we are looking for:   You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells.   Proven   proficiency   engaging directly with customers and working independently.   Successful candidates will   be:   innovative, persuasive,   creative,   and have a genuine curiosity in their clients’ business. They will be goal and results-oriented,   optimistic   and smart, with a   value-added   mindset, a proactive approach to the role and the ability to adapt to change.   Experience developing and delivering value added communications including the ROI Grata delivers. Examples   include;   executive business reviews, user check-in calls, and regular touch points with key influencers.   Demonstrable success   identifying   and forecasting risk as well as growth opportunities within your   book of   business.   Confident, high energy, self- motivated,   and a true team player.   Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams.   A track record   of exceeding target KPIs including but not limited   to:   renewal %, upsell %, monthly active usage, and NPS   You embrace our values.   You’re   thoughtful, selfless, and responsive.   Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities. The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate’s compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or o