Rental Coordinator

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental ! Company Overview At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site. The Rental Coordinator   is  a pivotal role within our  operations  department, serving as the frontline  support  for customer interactions.   They will play a crucial role in providing administrative  assistance  to the sales tea m , shepherding customers through the sales  process  from  on/ off-rent execution ,   finalized  contracts, and seamlessly extending support to our customers.   The primary responsibilities will encompass contract review, meticulous maintenance of  the rental system,  data, execution of  rental  transactions, and fostering collaboration with other departments. This dynamic position demands effectiveness within a fast-paced environment, meticulous attention to detail, and a pronounced aptitude for teamwork.   In this role, you will be entrusted with  representing  PTR's commitment to customer satisfaction, contributing to our sales team's operational efficiency, and  maintaining  a streamlined sales journey for our valued customers. This is a career-pathed role with growth potential .   LOCATION   Onsite in Fort Worth, TX   Hours Monday through Friday 8:00 AM to 5:00 PM RESPONSIBILITIES   Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR.    Create  and manage the on/off rent process  with  rental agreement execution with  precision and timeliness.     Execute  accurate  data entry into our  rental  system,  maintaining  meticulous records of customer information, sales progress, and transactional details.     Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests.     Take charge of coordinating  on/ off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories.     Keep purchase orders up to date,  facilitating  smooth financial processes and transparent tracking of transactions.     Maintain  accurate  records of location updates and relocations within our systems to contribute to  accurate  reporting and efficient operations.     Utilize  PandaDoc  to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements.     Initiate follow-up emails with  PandaDoc  links to rental agreements, enhancing  clarity  and  expediting  the agreement process for customers.     REQUIREMENTS   MUST HAVE   Demonstrated experience in  previous  administrative and customer service roles,  showcasing  your ability to manage tasks efficiently while providing exceptional customer support.     A keen attention to detail, coupled with outstanding organizational abilities, enables you to manage multiple tasks and responsibilities effectively.     A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence.     The capability to handle  numerous  tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment.     Thriving in a team-oriented setting, you readily contribute your skills and insights, supporting colleagues to achieve shared goals.     A knack for preparing  accurate  and professional business correspondence, reinforcing PTR's image in external communications.     Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence.     A mindset that embraces collaboration, allowing you to readily  assist  across various business functions as needed, reflecting your commitment to the team's success.     Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines is a crucial skill in the fast-paced sales support environment.     A deep-seated orientation toward customer service underpins your commitment to delivering remarkable customer experiences.     NICE TO HAVE   Experience  with Microsoft Dynamics 365  or  PandaDoc , which enhances your ability to navigate and  leverage  CRM tools  and document management systems  for efficient data management and sales support.     Employee Benefits At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally. Wellness & Fitness Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered. Exclusive Employee Perks Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable: PTR Swag & Uniform/Boot Allowance On-site Micro-Markets stocked with snacks and essentials Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment Additional partner and vendor discounts Performance Incentives (Commissions, Bonuses & Profit Sharing) At PTR, we believe in rewar