Research Assistant

About Care Access Care Access is working to make the future of health better for all.  With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.  We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need,  and contribute to the medical breakthroughs of tomorrow. With programs like  Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and  Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit  www.CareAccess.com . How This Role Makes a Difference Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the  patient  experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience.   How You'll Make An Impact Patient Engagement  Identify, recruit, educate, and pre-screen potential patients for a study  Analyze, understand, and be knowledgeable of the study protocol and the associated disease(s) in combination to be able to educate patients and their families on what participating in the study means for the patient  Speak about studies with patients in a manner they can understand  Interpret patient reported medical history and medication use to determine pre-screening qualification for a study  Assess if a patient is ready to be scheduled for a screening visit for a study or if more time is needed for them to become informed about the study, including a potential discussion with the study doctor  Review next required study visits for patients and the timeline in the protocol to ensure they are scheduled within protocol window  Work closely with the Central Study Coordinator to understand all aspects of the study to which each patient consented, and ensure they are being scheduled for all applicable protocol mandated activities   Proactively contact patients to collect information, remind them of upcoming appointments, and engage in other patient retention activities  Verify completion of study visits through systems checks and then process patient stipend payments accordingly  Communicate PI decisions on study eligibility to patients   Communicate via various mediums such as phone, email, and video conference  Document all patient interaction appropriately and in accordance with GCP and ALCOA-C  Help troubleshoot technology issues for patients as they arise   Systems Maintenance and Data Management   Maintain up-to-date information across multiple study portals  Review data backlog and use good judgement prioritize data entry, clean-up work, and addressing queries according to study needs and requirements  Enter data in the correct systems within the required time frames per site per study  Site Interaction   Attend regularly scheduled meetings with PIs and their site teams  Review work done since previous meeting and prepare the site meeting agenda accordingly  Present progress information, escalations, and items for clarification to PI during calls alongside the CSC  Communicate with study sites between regularly scheduled calls to resolve issues and questions  MRI Facility Set-up   Identify potential facilities for patients to go for study imaging requirements  Explain the imaging requirements to identified facilities per protocol  Negotiate contracts with potential facilities  Serve as the liaison between the facility and the central study imaging reader for the duration of the study Other Reponsibilities Analyze and understand study protocols   Support the preparation of regulatory documents, obtain signatures from required and appropriate personnel as required   Help troubleshoot technical issues that may arise   Assist with other study related administrative activities as needed   The Expertise Required Highly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same time   Skillful with Microsoft Office applications (Word, Outlook, Teams, and Excel)   Demonstrate professionalism in all situations and work effectively with a diverse group of individuals    Understand when issues require escalation   Strong communication customer service abilities   Proficient in research terminology and basic medical terminology   Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C   Strong organization and time management skills   High attention to detail   Ability to work in a fast-paced environment   Critical thinker and problem solver   Ability to work effectively in a remote environment   Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)  Certifications/Li