Residence Life and Operations Manager, Pre-College Programs

External Applicants:  Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.  A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Wake Forest University’s Pre-College Programs Department, which includes the College LAUNCH for Leadership program and Summer Immersion program, is seeking a dedicated, enthusiastic, and experienced leader to join our team as the Residence Life Manager (RLM). This vital role is central to ensuring the success, safety, and well-being of high school students residing on campus during the summer program. The RLM plays a leadership role in managing the student staff, hiring, onboarding, and training process, and fostering a positive, safe, and harmonious residential campus culture. Job Description *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. The RLM will support Pre-College Programs, including: The College LAUNCH for Leadership Program: Expands access to higher education by helping high school juniors grow as leaders, deepen their social awareness, and explore the opportunities available to them through college and beyond. The Summer Immersion Program: Offers high school students a week-long, hands-on learning experience led by world-class faculty, researchers, and industry professionals. Essential Functions: 1. Recruitment, Staffing, and Training The RLOM is responsible for the recruitment, staffing, and training of seasonal student staff and volunteers, specifically targeting Wake Forest undergraduate and graduate students. Recruitment: Develop and execute a targeted marketing and recruitment strategy to attract high-caliber Wake Forest students for various roles. Selection & Interviewing: Manage and implement the comprehensive hiring process that includes recruitment, interviews, and setting the key administrative requirements for the following positions: Teaching Assistants (TAs): Support academic programming in the classroom. Student Engagement Interns (SEIs): Build community and social connections while enforcing residential policies and procedures. Marketing Interns: Capture the SIP story through photos, videos, social media, and newsletters. Operations Interns: Support the logistics and create materials for programming. Residence Life Coordinator: Enforce residential policies while managing a team of Student Engagement Interns, oversee evening activities, and provide high-level residential support. Onboarding: Facilitate the hiring of all seasonal student staff, plan and lead a comprehensive training week to ensure all staff are aligned with the WFU Pre-College Programs mission and safety protocols. Training: Develop and execute a comprehensive, week-long training modules for 40+ undergraduate staff members, successfully preparing them for the operational and student-support demands modeling the roles they will uphold during the Summer Immersion Program. Evaluation: Design and implement a comprehensive evaluation strategy to assess the effectiveness of staff recruitment, hiring, onboarding, and training processes (surveys, focus groups, and one-on-one meetings) as well as a structured mid-summer assessment process to identify successes, challenges, and opportunities for improvement in real time and inform future program enhancements. 2. Residential Life Leadership Foster a Culture of Belonging: Create and maintain a positive, inclusive, and constructive campus culture for seasonal staff and high school students. Student & Staff Safety: Develop and implement policies and procedures that ensure student and staff safety and well-being. Inclusive of physical, mental, and emotional health. Student & Staff Satisfaction : Develop and implement a system for   addressing concerns, ensuring a safe, comfortable, and welcoming environment. Residence Hall Logistics: Oversee check-in/check-out procedures, including room assignments, inventory checks, and regular dormitory inspections to ensure cleanliness and safety standards.    Student Conduct & Behavioral Accountability: Ensure adherence to the student code of conduct within the residential community while empowering residential staff to serve as the first line of support in addressing behavioral concerns and upholding program expectations. Provide guidance and oversight for conduct-related incidents and, when necessary, implement appropriate disciplinary actions in accordance with established program policies and dismissal procedures. 3. College LAUNCH for Leadership Program Volunteers and Work-Study   Recruitment: Develop and execute a targeted hiring strategy to attract high-caliber College LAUNCH alumni to serve as volunteers and work-study staff members. Training and Onboarding: Facilitate the hiring of all College LAUNCH mentors, work-study staff members, and volunteers, and plan and lead a comprehensive training to ensure all staff are aligned with the WFU Pre-College Programs mission and safety protocols. Accountability: Ensur