Risk & Safety Manager

Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Winter season employee housing program & Summer season camping program 401k with up to 5% company match & immediate vesting Discounted daycare onsite at Mt. Bachelor Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts Position Summary The Risk & Safety Manager is responsible for leading Mt. Bachelor’s risk & safety programs, including claims administration, incident review, and regulatory compliance across Mt. Bachelor LLC and its Oregon-based operations, including Mt. Bachelor, Sun Country Tours, and Trailhead Lodge. This role serves as a practical risk and safety resource and partner to identify exposures, improve documentation, support proactive and corrective action, and develop and maintain programs that reduce risk while supporting safe, compliant, and people-focused operations. Key areas of focus include workers’ compensation, contract and legal documentation, insurance administration, safety training and initiatives, accident investigation, safety committee compliance, and internal risk consulting. Essential Functions/Major Responsibilities Administer workers’ compensation claims, including intake, claim documentation, employee and manager communication, adjuster coordination, return-to-work support, and follow-through on claim-related needs. Serve as a primary point of contact for employees, managers, adjusters, clinics, brokers, insurance carriers, and internal stakeholders involved in workers’ compensation, general liability, vehicle, property, and other claims. Maintain accurate claim files across various insurance carriers, incident documentation, correspondence, reports, and related records to support claim administration, compliance, renewals, and organizational decision-making. Support administration of commercial insurance programs, including vehicle, property, liability, certificates of insurance, renewals, audits, claim reviews, and documentation requests in partnership with POWDR, brokers, carriers, and internal teams. Will own certain areas and support others. Assist in the investigation or review of workplace accidents, guest incidents, property damage, vehicle incidents, and other safety-related events by gathering documentation, reviewing facts, assisting with interviews as needed, and working with involved parties to resolve follow-up needs. Serve as primary contact between all involved parties in incidents, to include but not limited to insurance representatives, legal and outside counsel, senior management, guests, internal stakeholders, and brokers. Determine, recommend, and follow through on corrective and/or supportive actions related to incidents, investigations, inspections, trends, and identified safety concerns. Support operational response with escalated or disgruntled guest situations involving safety, accidents, claims, accommodations, documentation, or potential liability exposure. Develop, update, and communicate safety policies, procedures, job hazard analyses, training materials, inspection tools, and related resources for new hires, annual training, management training, and department-specific initiatives. Review incident, injury, claim, and inspection trends; identify areas of exposure; and develop practical safety initiatives, campaigns, communications, and training to reduce risk and improve safety performance. Lead and support Safety Committee activities, including agenda planning, safety content, training materials, meeting documentation, follow-up items, and communication of key safety priorities. Monitor and support compliance with OSHA requirements, OSHA 300 recordkeeping, environmental reporting, hazard communication, SDS requirements, ADA considerations, Oregon ski statute requirements, and other applicable laws, regulations, and internal standards. Provide manager support on department-level safety initiatives, including reviewing risks, identifying documentation needs, strengthening procedures, and helping leaders address operational concerns. Work in tandem with resort leadership to continually review safety training materials and training documentation. Provide guidance and track safety records, including inspections, department safety meetings, job hazard analyses, corrective actions, and safety-related follow-up to support accountability and continuous improvement. Review and give feedback on contracts, forms, waivers, communications, procedures, and operational language from a risk, insurance, documentation, compliance, and practical implementation perspective. Track and retain contracts in an organized, easily identifiable manner. Sign or provide direction for signature to relevant parties on new or renewing contracts in compliance with internal procedures. Act as a liaison for Risk & Safety-related needs with Powdr’s legal team and resort leadership. Provide internal risk assessment in collaboration with local leaders and teams by helping answer questions such