RN-Patient Flow Coordinator Registered Nurse

Employment Type: Full time Shift: Night Shift Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Position Title: Coord, Patient Flow                                          Department: Regional Referral Center Onsite at MercyOne Genesis Davenport East campus! Schedule: 32 hours per week, night shift (2300-0730) Every other weekend and holiday rotation POSITION PURPOSE   The Patient Logistics RN serves as the primary clinical coordinator for complex patient transitions across the healthcare continuum. This role manages   inter ‑ facility   transfers by integrating advanced clinical assessment, situational awareness, and   real ‑ time   decision-making to ensure patients are placed at the   appropriate level   of care in   a timely   and safe manner. Acting as the first clinical point of contact for   referring   hospitals, providers, and healthcare facilities, the RN evaluates patient acuity, determines   appropriate clinical   pathways, and   anticipates   potential risks during transfer or transport.   The   Patient Logistics   RN functions as a critical communication hub—linking referring providers, accepting clinicians, receiving units, transport teams, and family members—to ensure   accurate , comprehensive, and clinically relevant information flows between all parties. This role requires strong clinical judgment, rapid prioritization skills, and the ability to navigate bed capacity constraints, operational limitations, and emergent care needs.   Through diligent attention to regulatory requirements, specifically EMTALA and other transfer-related standards, the   Patient Logistics   RN upholds patient safety, compliance, and continuity of care. By   optimizing   resources,   advocating for   patients, and   facilitating   efficient transitions, this role significantly influences patient outcomes, throughput performance, and overall healthcare system efficiency.   ESSENTIAL FUNCTIONS   Knows, understands, incorporates, and  demonstrates  the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.   Facilitates and coordinates patient transfers between healthcare facilities, departments, and units to ensure   timely , safe, and   appropriate transitions   of care.    Performs rapid clinical assessments of transfer requests to   determine   patient acuity,   appropriate level   of care, and   required   service line support.    Communicates clearly and professionally with physicians, nurses, transport teams, and staff at sending and receiving facilities to ensure complete and   accurate   clinical information exchange.    Manages multiple, concurrent phone interactions and prioritizes tasks effectively to minimize delays in patient movement.     Documents all transfer-related information accurately and thoroughly in electronic health records and transfer management systems, ensuring regulatory and EMTALA compliance.    Coordinates transportation arrangements, including ground and air medical transport, ensuring   appropriate crew   level, equipment needs, and patient safety considerations.    Monitors real-time bed availability and collaborates closely with bed management and operational teams to   optimize   placement and throughput.    Serves as a clinical resource to internal and external stakeholders   regarding   transfer processes, level-of-care determinations, and clinical appropriateness.    Participates in performance improvement and quality initiatives that support safe, efficient, and patient-centered transfer operations.    Demonstrates   proficiency   with emergency communication systems (e.g., PULSARA) and activates time-sensitive pathways for conditions such as STEMI, stroke, trauma, or ECMO.    Anticipates operational or clinical challenges, employs critical thinking, and escalates issues appropriately to   maintain   safe and efficient patient flow.    Collaborates in team education and process refinement, offering feedback, insights, and support to enhance departmental performance.   Onboards, orients, and   mentors   new staff .   Performs all other duties as assigned.   Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures  in order to  ensure adherence in a manner that reflects honest, ethical, and professional behavior.    MINIMUM QUALIFICATIONS   Graduation from an accredited school of nursing is   required Bachelor of Science in Nursing (BSN) is preferred Current Iowa RN  license or compact RN license recognized but the state of Iowa. IL RN license must be obtained within 12 months of the hire date Minimum of   2   years of clinical nursing experience   required Critical care, emergency, or medical-surgical experience preferred   Must be comfortable operating in a collaborative, shared leadership environment Must  possess  a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and   MercyOne Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package an