S&C Global Network Song Practice – Commerce CRM (SFDC)

About Accenture   Accenture is a leading global professional services company,   providing   a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at   www.accenture.com   About Accenture Strategy & Consulting Global Network   Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will   impact   industry and business models. Our focus on issues such as digital disruption, redefining competitiveness,   operating   and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners,   customers   and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our   Global Network   – a distributed management consulting organization that provides management consulting and strategy   expertise   across the client lifecycle. Our   Global Network   teams complement our in-country teams to deliver   cutting-edge   expertise   and measurable value to clients all around the world. For more information visit   https://www.accenture.com/in-en/careers   Global Network Song – Commerce & Sales Practice     The Customer Sales & Service functional team is aligned to the   Global Network   division of Accenture and works with clients across its   marketing, sales, and   services department. The team provides transformation services   across   three key   offerings: Marketing   Transformation, Connected   Commerce   and Next-Generation Customer Care. These services help our clients become living businesses by   optimizing   their marketing and sales strategies and thereby   optimizing   their cost to serve, thus improving revenue per customer.    The team is   comprised   of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.     We are looking for passionate and driven individuals who will help define business opportunities in the e-commerce / digital transformation area to   optimize   clients’   performance. Individuals   must have   good communication   skills, knowledge in relevant technologies,   innovative thinking, and   commitment to quality.    Candidate Requirements     As a ri ght candidate, you should   have:    Bachelor’s degree   / tertiary education and certification   in related field or equivalent experience.   Understanding the Digital Commerce Channels, ecosystem , setup,   operations ,   growth   and optimizations .   5- 10 years   of   experience working on a CRM platform (Preferably Salesforce   or   Nice to   H ave exposure to SAP CRM/ Microsoft Dynamics 365)    Salesforce Certification is good to have   Have   participated   /   delivered   at least 3   CRM transformation program   (in a Digital Commerce setup would be a plus)   Have   experience working on   CRM-related (for Commerce ideally)   p roposals and contributed to   relevant   business development work   A ble to lead teams and support the growth of new offering and capability   Strong oral and written communication skills, including presentation skills   Has an inquisitive nature with   a strong desire   to learn   Experience in c lient and / or stakeholder management   / supporting / interaction.   Functional Consulting or Business Analyst experience in Digital Commerce   and have   delivery of Commerce / Digital Transformation engagements   would be a plus.   Certifications   in   other   domains,   would be a plus   Digital Commerce   Marketplace   (Shopee / Lazada)   Platforms (Shopify / Magento / Hybris or SAP Commerce Cloud / Salesforce Commerce Cloud /   etc )   Goo gle Analytics / Tag Manager   Power BI / Google Data Studio / Any Data Visualization   Tool   Any other related certifications.   Duties and Responsibilities:     Candidate should   possess   In-depth knowledge of business processes and   CRM,   Digital C ommerce  solution , p latform   & constraints   to be a trusted advisor to our clients    Must bring industry best practices and their   expertise   mentioned   aboved   while working in partnership with the business in defining outcomes as well as   to-be processes.    Ability to work along with multiple teams (business,   development   & testing ) to bridge the gap between business problems and technical solutions.    Must be a self-starter and should be able to engage with the   business   taking the initiative to help   identify   what the business should be tracking and evaluating. Ability to think through problems and make   actionable recommendations.    Must be flexible in working on different Digital Commerce or related roles and engagements depending on assignment.     Would   be   required   to understand the business language and translate into user stories / requirements which can be understood by the   technical  team.    Must be creative, innovative, independent / team player as   required   and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and   evaluation techniques.    Strong oral and written communication ski