Sales Support Coordinator - ES

POSITION SUMMARY:   The Sales Support Coordinator provides administrative and coordination support to the sales team to ensure a smooth and efficient sales process, helping to maintain accuracy and momentum throughout the sales lifecycle while driving world-class customer experience and supporting integrated growth. The incumbent will also act as a key point of coordination between sellers, customers and cross-functional partners, supporting communication, tracking progress on open items and assisting in resolving routing issues so that sellers can remain focused on customer engagement and revenue-generating activities. PRINCIPAL RESPONSIBILITIES:   Own the sales-to-onboarding handoff process to ensure all required paperwork is complete, accurate, and submitted on time (e.g., signed contract, profile), preventing delays while supporting a smooth, positive customer experience. As assigned, conduct outbound outreach for lead qualification and appointment setting using approved scripts/campaigns, and route qualified opportunities to Sales. Track administrative deliverables and timelines (e.g., contract status, credit review, pricing approvals, required profiles) and communicate updates to Sales, internal stakeholders and customers to support timely onboarding. Facilitate contract legal reviews by preparing intake materials, routing agreements to Legal, tracking review status, and coordinating requested revisions between Legal and Sales Provides occasional support with pricing development and contract preparation for sellers Proactively reach out to customers to understand upcoming needs and schedule services. Owns intake, qualification and sell of smaller marketing-generated leads and internal cross-sell opportunities, ensuring timely follow-up and alignment with sales priorities. Support customers with online account navigation & profile creation (e.g., portal access, basic troubleshooting, how-to guidance) and route billing, service, or customer service issues to the appropriate team. Build and maintain cross-functional relationships (Sales, Legal, Credit, Pricing, Operations, Onboarding, Customer Support) to streamline approvals, resolve documentation issues, and improve turnaround times. Provide responsive customer communications to support onboarding readiness and customer experience, including proactive follow-up for first-time customers on required setup steps. Assist sales teams in identifying appropriate outlets and qualified third-party providers to address complex waste and service requirements. Promote and support consistent CRM usage by the sales team, reinforcing data entry standards and assisting with updates to maintain accurate customer, lead, opportunity, and activity records. Partner with Sales Manager to monitor CRM usage and support reporting on team adoption, data quality and activity tracking compliance. Performs other job-related duties as assigned or apparent. QUALIFICATIONS:   Working knowledge of sales support and onboarding workflows, including internal approval routing and documentation requirements Experience with CRM management and structure Strong relationship building experience and abilities Strong technical expertise with an extensive understanding of environmental solutions, and regulatory compliance Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high quality, error free work in a fast-paced work environment Strong proficiency in Microsoft Office Word, Excel and Outlook MINIMUM QUALIFICATIONS: Minimum of 2 years’ experience in a customer-facing support or coordination role Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts.  • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.   ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills