Salesforce Technical Architect

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.  Position Summary We are seeking an experienced Salesforce Technical Architect to provide strategic technical leadership across our Salesforce platform and its connections to the broader enterprise systems ecosystem. This role is based in Chicago, IL and operates on a hybrid work model with an expectation of regular in-office presence. The role is responsible for the design, development, and modernization of Salesforce solutions that support key business initiatives across multiple technology platforms. The ideal candidate thrives in a fast-paced, constantly evolving environment and has the leadership presence to transform ambiguity and change into clear direction for both the business and project teams. They bring deep hands-on Salesforce expertise — including Agentforce, Data Cloud, and security — and excel at cross-functional partnership, team development, and continuous improvement of both technology and delivery practices. Our Chicago office address is: 401 N. Michigan Ave., Suite 1600, Chicago, IL 60611 Key Responsibilities Integration Leadership & Enterprise Partnership Serve as the primary integration architect for Salesforce, leading solution design in close partnership with architects and technical leads across other departments and IT domains Oversee and guide integration design between Salesforce and other cloud and on-premise systems, ensuring reliable, scalable, and maintainable connectivity Lead and actively participate in enterprise-scale projects that span Salesforce, Data Cloud, Agentforce, Slack, and other systems within the CRM ecosystem Platform Assessment, Modernization & Architecture Assess the current Salesforce platform infrastructure, codebase, and automation layer to identify technical debt, risk, and modernization opportunities Develop and execute a structured roadmap to migrate legacy Apex code, Process Builders, and outdated configurations toward modern, scalable solutions (Flows, LWC, etc.) Define and enforce infrastructure architecture standards to maximize efficiency, scalability, security, and platform compatibility Provide technical leadership and architectural direction for all Salesforce platform initiatives, ensuring alignment with enterprise standards and business objectives Agentforce, AI & Data Architecture Lead architectural strategy and hands-on guidance for agentic AI solutions within Salesforce, including Agentforce and Data Cloud implementations Establish the right data model and structure to support agentic solutions serving both external customers and internal personas Stay current on Salesforce AI capabilities and evaluate emerging features to drive innovation and competitive advantage for the organization Team Development & Technical Coaching Guide, mentor, and coach technical team members to build versatility, modernize their skill sets, and increase productivity and independence Champion adherence to architectural standards, coding best practices, and delivery consistency across the team Lead, develop, and evaluate development team personnel to ensure high performance and continuous growth Security Architecture & Governance Evaluate the current Salesforce security posture and develop a prioritized improvement plan aligned with enterprise security standards Partner with the enterprise security team to implement and validate security enhancements across the platform Develop and implement governance strategies to manage technical risk and ensure ongoing platform stability and compliance Release Management & Delivery Excellence Partner with the release engineer to evaluate, improve and drive release management practices including source control, CI/CD pipelines, and deployment processes using Metadata API and related tooling Foster a culture of continuous improvement, transparency, and delivery accountability Technical Skills & Qualifications Deep expertise in core Salesforce platform capabilities, configuration, and customization Proven experience designing and implementing cross-cloud Salesforce integrations with other cloud platforms and on-premise systems, using modern integration patterns and API-based connectivity Demonstrated ability to assess legacy implementations (Apex, Process Builder, Workflow Rules) and develop modernization strategies Solid understanding of cloud-based architectural principles, including SaaS, PaaS, multitenancy, multi-tiered infrastructure, and application servers Strong awareness of platform-specific considerations such as large data volumes, governor limits, and data migration strategies Direct experience architecting and implementing agentic solutions in Salesforce, including Data Cloud and Agentforce Experience with release management and deployment technologies, including CI/CD pipelines, Metadata API, and source control systems Sound knowledge of software design principles, security best practices, and data protection Leadership & Soft Skills Proven ability to lead, influence, and build trusted partnerships across technical and non-technical stakeholders, including executive audiences Strong executive presence with the ability to represent technology strategy at a senior level Excellent business acumen with the ability to connect technical decisions to business outcomes Comfortable and effective operating in fast-paced, ambiguous environments — able to quickly synthesize incomplete information and provide clear, confident direction to project teams and business stakeholders Demonstrated ability to manage man