Scheduler/Therapy Tech

Pay range: $22.30 - $30.11 per hour, based on experience. This full-time position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE:                                       Scheduler / Therapy Tech    REPORTS TO POSITION:         Rehabilitation Supervisor or Manager DEPARTMENT:                          Rehabilitation DATE LAST REVIEWED:           March 3, 2022 OUR VISION:                Creating America’s healthiest community, together OUR MISSION:             In the spirit of love and compassion, better health, better care, better value OUR VALUES:              Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Rehabilitation Department provides therapy and nursing services to patients, families and patient’s caregivers including: Rehabilitation Nursing Care, Physical Therapy, Occupational Therapy and Speech Language Pathology. Our department operates as a system department and provides services to Acute Care, Inpatient Rehabilitation Facility and Outpatient settings across four campuses. Our Rehabilitation departments offer a variety of specialty services across the various services delivery areas. POSITION OVERVIEW: The Scheduler / Therapy Tech in Rehabilitation registers patients, verifies insurance and requests authorization and schedules rehabilitation appointments. This position does not directly supervise any other caregivers.  In addition, this caregiver will serve as a therapy tech when needed This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Registers the patient in the registration system, schedules the patient, accurately collects patient demographics, required documents and insurance information and collects required co-pay/deposits. Schedules all rehabilitation appointments as ordered by the patient’s physician or authorized designee. Schedules rehabilitation appointments accurately, responding to telephone inquiries and faxes from the patient’s physician offices and clinics for Bend, Redmond, Prineville, and Madras. Selects correct procedures from templates and inputs information into system. Contacts patients and pre-registers patients in registration system following specific registration criteria. Functions as a Patient Representative during insurance verification and authorization process. Reviews account to ensure that correct insurance companies are listed on the account, corrects and updates to assure timely and accurate bill submission. Verifies insurance information through insurance companies via telephone, online resources and/or electronic verification systems for eligibility, benefits, authorization or certification in a timely manner. Responds effectively to insurance companies requests for additional information. Submits documentation to obtain authorizations for services as needed for certain hospital outpatient departments. Confirms with insurance companies whether ICD-10 codes and type of service ordered require an authorization obtains authorization ongoing throughout the treatment period. When needed, acts as a liaison between the patient, physician’s office, therapist and insurer and acts as resource person for insurance authorization and coverage issues Notes account with accurate benefit information, document all calls, correspondence, and related activities to each patient account. Prepares estimate of patient liability and follows up with patients to advise them of estimated patient liability or deposit. Places waivers on accounts for services not covered by plans. Knowledgeable with Medicare, Medicare Advantage and Medicaid and commercial insurances practices. Responsible for authorization and scheduling reports and updating work queues per established timelines Enters clear and concise documentation in EMR. Communicates with patient/caregiver to review patient financial liability and documents in EMR. Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system. Demonstrates excellent customer service skills. Applicant to complete 20 to 40 hours on the job training, observations and shadow time specific to direct patient care within orientation process. Provides assistance to Occupational Therapists, Physical Therapists, and Speech Pathologists. Maintains competency, operates equipment when indicated, and carries out therapist directives within scope of practice. Participates in planning, cleaning, ordering, and stocking supplies for units. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver. Provides a therapeutic presence in service to others by purposefully responding to the needs of patients/customers in a caring way, including introducing oneself and stating your purpose, asking the patient their preferred name, sitting with the patient to determine their care goals, active listening, and the skillful use of communication skills (touch, eye contact, etc.). Supports the vision, mission and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, adheres to protected health information privacy r