Scheduling Coordinator

Company Summary Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience. Impact & Why This Matters Every student's educational journey is shaped by the opportunities available to them—and those opportunities begin with the right support. As a Scheduling Coordinator, you'll help students build the academic pathway that leads to graduation and beyond. Every schedule you create, every graduation requirement you verify, every family conversation you have, and every scheduling issue you resolve helps ensure students stay on track to achieve their goals and confidently prepare for the future they envision. Whether a student dreams of attending college, entering the workforce, joining the military, pursuing a skilled trade, or exploring another path, your work helps ensure they have the right courses, the right plan, and the right support to get there. This isn't simply about placing students into classes. It's about helping students move forward with confidence while providing families with exceptional guidance, clarity, and service during one of the most important parts of their educational journey. Purpose You will help students and families navigate the academic planning process by creating accurate, thoughtful, and compliant course schedules that support graduation and future success. Through proactive communication, exceptional customer service, and meticulous attention to detail, you'll ensure every student has a clear pathway toward achieving their academic and post-secondary goals. Role Overview This is a student-centered, service-driven operations role where your greatest impact comes from helping families confidently navigate course scheduling, graduation planning, and academic pathway selection. You'll directly engage with students and families through phone calls, email, text messaging, and other communication channels while creating and maintaining accurate schedules, reviewing transcripts, answering scheduling questions, and resolving complex scheduling challenges. Success in this role requires balancing exceptional customer service with operational excellence. You'll manage multiple priorities, communicate proactively, master complex scheduling rules and graduation requirements, and ensure every schedule is accurate, compliant, and aligned with each student's long-term goals. It demands outstanding communication, thoughtful problem-solving, exceptional organization, and personal ownership because every schedule you create helps shape a student's path toward graduation. Core Responsibilities Create and maintain accurate, compliant student schedules that lead to academic success and timely graduation. Partner proactively with students and families to provide guidance, answer scheduling questions, and deliver an exceptional customer experience. Monitor graduation progress, review transcripts, and ensure students remain on pace toward meeting all graduation requirements. Collaborate with internal teams to resolve scheduling challenges while maintaining accuracy, responsiveness, and operational excellence. Essential Duties Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and uplifting. Master organizational scheduling rules, graduation requirements, and best practices across all grade levels. Proactively communicate with students and families through phone calls, email, text messages, and other communication channels regarding schedules, graduation progress, and related academic planning. Respond promptly and professionally to inbound scheduling questions while providing accurate guidance and exceptional customer service. Create, review, and maintain accurate student course schedules while ensuring compliance with district and graduation requirements. Review high school transcripts and academic records to ensure students remain on track for graduation and post-secondary readiness. Assist students in developing annual academic plans that align with their graduation requirements, academic goals, and future aspirations. Support school term setup, course section configuration, and other scheduling operations as assigned. Resolve complex or escalated scheduling concerns through thoughtful problem-solving and collaboration. Maintain complete and accurate documentation of scheduling decisions, communications, and student records. Participate enthusiastically in professional development, team meetings, and continuous process improvement initiatives. Embrace other duties as needed to advance our mission. Work Schedule and Availability Work a fixed schedule: 8:30 a.m.–5:30