Security Officer

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ®  has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ®  to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ®  loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit  www.choicehotels.com .  The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department.     Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. As a Security Officer for the Radisson Blu Mall of America , no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis. Hourly Wage: $18.00 to $22.00 Benefits we provide: Employee discounts on thousands of hotels Enjoy a complimentary meal in the associate cafeteria during your shift Free Parking Paid Sick Time (MN Earned Sick and Safe Time) Hourly (Full Time): 1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! 401(k) Retirement Plan 90 Days: Paid Vacation Time 8 Paid Holidays Paid Bereavement 1 Year: Paid Floating Holidays Key Responsibilities   Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:    Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently    Ensures that all employees follow safety rules and procedures   Takes corrective action where required to improve safety of work areas   Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions   Completes daily security log, including pertinent information from the shift   Monitor all activity and diligently monitor building video surveillance    Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them   Keeps hotel management promptly and fully informed of all problems or unusual matters of significance   Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats   Responds to all emergency situations immediately   Takes appropriate action to safeguard guests, employees and the hotel   Processes all written reports involving security related incidents and customer or employee accidents   Handles complaints, investigates, and thoroughly reports on:   customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary   Reviews accident investigations to ensure accurate and complete reporting   Ensures that all hotel entrances and exits are locked and unlocked per hotel policy   Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys   Closes down the different outlets each night as per post orders   Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft   Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats Logs and delivers all in-house packages and monitors out going deliveries   Checks in and out all vendors to the hotel   Meets with leaders on a regular basis   Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations   Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service ​ Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction   Performs other duties required to provide the service brand behavior and genuine hospitality   Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest   Requirements/Skills    Associates/ Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)   Ideal candidate will have a minimum of one yea