Senior Account Executive, CMM

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Account Executive – Mumbai The Sr Account Executive will be responsible for driving revenue growth by selling Genesys CcaaS solutions to both existing and new customers within the Western India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex AI/software solutions, preferably within the AI driven contact center space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills. What You’ll Do: In this role, the primary responsibilities will include (but are not limited to): Sales Strategy and Execution: Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).   Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities. Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure. ​ Account Management & Growth: Build and maintain strong relationships with key stakeholders at existing customer accounts. Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients. Ensure high levels of customer satisfaction and retention by providing exceptional account management and support. New Logo Acquisition: Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech). Conduct in-depth needs analysis to understand customer challenges and requirements. Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions. Product Expertise: Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators. Effectively communicate the value proposition of our solutions to both technical and business audiences. Collaboration & Reporting: Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success. Provide accurate and timely sales forecasts and reports to management. Maintain accurate and up-to-date records of all sales activities in the CRM system. You’ve been there and done this… Experience: Bachelor's degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing 10+ years of experience in sales, with a proven track record of success in selling complex software solutions. Experience selling AI driven CcaaS, contact center solutions, is highly preferred. Experience in the Western India market and a strong understanding of the local business landscape. Skills: Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Ability to build and maintain strong relationships with customers and internal stakeholders.   Proven ability to manage the full sales cycle, from lead generation to deal closure. Strong business acumen and understanding of customer business needs. Self-motivated, results-oriented, and able to work independently. Proficiency in CRM systems (e.g., Salesforce). Attributes: Hunter mentality with a passion for driving new business. Customer-centric approach with a focus on building long-term partnerships. Ability to work in a fast-paced and dynamic environment. Strong work ethic and a commitment to achieving results. Preferred Qualifications: Engineering and/or Master's degree in Business Administration (MBA). Existing network of contacts within the Western India business community. What Genesys Offers: Competitive salary and commission structure. Comprehensive benefits package. Opportunity to work for a global leader in the customer experience industry. Challenging and rewarding work environment. Career growth and development opportunities. A collaborative and supportive team culture. Please note that Genesys will not accept resumes from agencies at this time. To be eligible to apply for this role you must be legally permitted to work in India. Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquis