Senior Aerospace Customer Support Engineer

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected] Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination   (English) Aviso: Transparencia en el Pago No Discriminación  (Spanish) Job Description: Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance Engineering & Service Bulletins  Meet the team: Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your working environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. Your challenges: Manage a portfolio of customers for the delivery of Retrofit Solutions and Scheduled Maintenance services on cost, on time & on quality Managing Customer Queries: Supporting internal and external customer queries.  Ensure that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations Lead interface meetings with main stakeholders to ensure an appropriate handover to support Customers. Escalate any blocked query/risk to the organization to ensure a timely response to the customer Ensure a good communication and provide technical expertise to the other teams located in the other Airbus sites (Europe, India, and Beijing) Knowledge of EASA/FAA regulations & good general technical knowledge of aircraft, their maintenance & their operations Perform airline on-site assistance for Maintenance Programs, Service Bulletins, planning evaluation, Parking & Storage activity and other services Lead technical discussions at airline forums, conferences and on-site support with Airlines and MROs. Your boarding pass: Bachelor’s of Science in Engineering preferred, or equivalent related experience. Master’s Degree in Engineering or related field preferred. Minimum of 10 years experience. Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc) preferred. Authorized to work in the US. Team oriented - ability to work as a member of a team with other departments locally and internationally. Abillity and experience to lead multi-discipline projects. Airbus experience with various Airbus programs (A380, A350, LR, SA, WB). Data analysis. Engineering drawing creation and review. ​ Ability to read/write/speak English. Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner. ​ Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external. ​ Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives. Displays model writing skills for others to emulate. Demonstrates simple and effective ways to communicate. ​ Able to represent Engineering in presentations at Airbus related activities.  ​Service Bulletin content, processes, and RDAF management. Aircraft engineering and configuration management (structure or system). KIT and parts management, including ordering. Familiarity with Airbus documentation (e.g., SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL). Knowledge of Part 145 regulations and the aviation maintenance environment. Experience in aircraft maintance and airline operations. Applies advanced technical principles, theories and concepts. Contributes to the development of new principles and concepts. Works on projects which include ex