Senior Business Analyst IT – Mortgage Loan Origination and Servicing

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description We are seeking an experienced Senior Business Analyst to support and enhance our mortgage loan servicing platform and originations systems. This role serves as a key liaison between business stakeholders, operations teams, compliance, and technology teams to ensure efficient, compliant, and scalable servicing and loan acquisition processes.  The primary focus of this position will be supporting a loan originations workflow platform that captures mortgage loan applications and supporting documentation, manages review and approval workflows, and facilitates the acquisition and boarding of loans purchased from third-party financial institutions. The ideal candidate will possess strong analytical skills, deep mortgage servicing knowledge, and experience working with workflow-driven systems in highly regulated financial environments.  Key Responsibilities Business Analysis & Requirements Management     Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, and   validate   business requirements.   Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.   Lead requirements workshops, stakeholder interviews, and solution review sessions.   Analyze current-state processes and   identify   opportunities for automation, efficiency improvements, and risk reduction.   Support Agile, Waterfall, or hybrid project delivery methodologies.   Create and   maintain   complex queries to support business needs and data mining reports.   Loan   Originations   & Workflow Support   Support and enhance the loan   originations   system s   used to intake mortgage loan applications and associated documentation from third-party financial institutions.   Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.   Ensure loans are   properly reviewed , approved, and boarded into the servicing platform   in accordance with   investor, regulatory, and internal requirements.   Collaborate with business teams to   optimize   o riginations   workflows, approval hierarchies, and operational controls.   Assist   with integration requirements between o rigination   systems, servicing platforms, document repositories, and external vendor systems.   Mortgage Servicing System Support    S upport ongoing enhancements and maintenance of the mortgage loan servicing platform.   Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation,   default   and loan transfers.   Analyze servicing data and workflows to   identify   system gaps, operational issues, and compliance risks.   Support testing activities related to servicing system upgrades, enhancements, and regulatory changes.   Documentation & Process Improvement     Create and   maintain   business requirements documents, process maps, workflow diagrams, test plans, and operational procedures.   Develop clear documentation for system configurations, integrations, and business rules.   Recommend process improvements that enhance operational efficiency, scalability, and customer experience.   Testing & Implementation Support     Coordinate and support user acceptance testing (UAT), regression testing, and production validation activities.   Work closely with QA and development teams to ensure solutions meet business expectations.   Assist   with production issue analysis, troubleshooting, and root cause identification.   Support implementation planning, training, and post-production stabilization efforts.   Regulatory & Compliance Support     Ensure systems and workflows align with mortgage servicing regulations, investor guidelines, and internal audit requirements.   Support compliance initiatives related to CFPB, RESPA, TILA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and other servicing/investor standards.   Assist   in audit preparation and remediation activities.   Qualifications Bachelor of Science - Computer and Information Science, Equivalent relevant experience (5-7 years) Experience Relevant professional experience (2-5 years) EEO Statement As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment. The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion. Diversity Statement PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.