Senior Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

ICF is seeking a n   experienced Senior Business Analyst to support ServiceNow modernization and continuous improvement efforts for a federal mission environment. This role is intended for   a senior business analyst who can   lead   requirements activities,   guide stakeholders,   influence   delivery direction, and translate operational needs into practical ServiceNow solutions.   The ideal candidate brings deep experience in business analysis, Agile delivery, and ServiceNow-oriented workflow improvement. You will work across business and technical teams to define scope, refine requirements,   facilitate   decisions, and support delivery through design, testing, and release. You should be confident leading requirements discussions,   identifying   dependencies and risks, and ensuring solutions   remain   aligned to mission needs.   Job Location:  Remote work is authorized .   Must support US Eastern time zone working hours .     *If you accept this position, you should note that ICF does  monitor  employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.    What You Will Do   Lead requirements elicitation and refinement sessions with business and technical stakeholders   Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation   Analyze current-state and future-state workflows to improve service delivery, automation, and user experience   Own requirements quality and traceability from   initial   discovery through design, development, testing, and releas e   Partner with ServiceNow architects, developers, and testers to   validate   requirement   completeness,   technical   feasib ility , and   alignment with intended business outcome   Identify   requirements dependencies, gaps, assumptions, and delivery risks, and   facilitate   timely   resolution with business and technical stakeholders   Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release   D efine   and document   reporting, operational support, and process governance requirements   Facilitate stakeholder alignment and resolve scope or process questions as they arise   Maintain clear documentation and strong requirements hygiene in Agile tools   What You Must Have   Bachelor’s degree in   business, information systems, computer science, public administration, or   a   related   field   6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives   Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban   Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements   3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization   Experience using Agile collaboration tools such as   ServiceNow   Agile Development ,   Jira and Confluence, or similar tools   Must be a U.S. citizen and   possess   an active Top Secret security clearance, as required by the federal contract   M ust   reside   and perform work within   the U.S.   What We Would Like You   To   Have   Experience supporting   one or more relevant   ServiceNow   modules, including   ITSM, CSM, App Engine, HRSD, ITOM, or related modules   Experience with workflow automation, service management,   platform-based modernization,   and   process modeling tools such as Visio or   Lucidchart   Experience supporting federal service delivery or enterprise operations programs   Experience supporting UAT, release planning, training ,   or change management   Familiarity with   DevSecOps , continuous delivery, or scaled Agile   frameworks su ch as   SAFe   Experience mentoring analysts or   establish ing   business analysis and   requirements   management   best practices   Professional Skills   Strong analytical, problem-solving, facilitation, and stakeholder   management skills   Ability to communicate complex requirements, process, testing, and usability findings to technical and nontechnical audiences   Ability to organize and prioritize multiple assignments in a fast-paced delivery environment   Sound judgment and the ability to   facilitate   decisions when requirements, scope, or stakeholder priorities conflict   #ICFCLEARED Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which