Senior Consultant, Technology Transformation and Program Leadership

Are you ready to make an impact? West Monroe is currently seeking a Senior Consultant to join our Operations Excellence practice within our Enterprise Strategy & Execution (ES&E) discipline. This person will bring expertise supporting clients through large technology transformation initiatives – this includes but is not limited to transformation office stand-up/execution, program/project management of key workstreams, value management and vendor management activities. ES&E consultants deliver comprehensive solutions that transform operations through effective transformation management, strategic sourcing and optimizing people, process, and technology. Candidates should also have experience in helping to develop and/or enhance supporting methodologies and tools, as well as integrating these with other consulting solutions (e.g., technology and vertical practices). What you’ll do: Serve in a program/project management role for large-scale enterprise technology transformations; structure and manage your own work and the work of others within a workstream; support workstream planning and execution by collaborating with team members and client functional and technical leads Support stand-up and execution of Transformation Offices that integrate program governance, technology delivery, change management, enterprise architecture, and benefits tracking. Serve on client delivery teams as a program/project manager; structure and manage your own work and the work of others within a workstream according to project workplan and Statement of Work (SOW); support workstream planning and execution by collaborating with team members and client functional and technical leads. Partner with third-party system integrators, developing integrating plans and holding delivery partners accountable for scope, quality, timeline, and outcomes. Structure and lead deliverables via thorough and effective data gathering, generate sound hypotheses, and deliver high-quality analyses. Build practice area capabilities, identify and scope practice development initiatives, lead onboarding activities, and lead training delivered to the practice. Actively participate in proposal development by synthesizing client asks and issues while mapping West Monroe methodologies and reviewing client materials to determine appropriate scope as well as potential areas out-of-scope. Contribute to thought leadership development aligned to specific engagement (blogs, articles, white papers). Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising around sound judgment in evaluating outputs. Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes. Assist team members in integrating effectively into the team, providing instruction, assistance, and coaching on methodologies and work approach. Model and mentor more junior-level consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships. May serve as a Career Advisor to an intern or more junior-level consultant. Support recruiting, interviewing, and selecting campus and experienced new hire consultants. What you’ll bring: Bachelor’s degree or equivalent experience required. 4+ years of experience in various aspects of program/portfolio management, transformation office (TO), and major technology systems implementation with at least one of the following: Full lifecycle major system implementation (e.g. ERP, CRM, HCM) with project/program management or lead business analyst role Part of a Transformation office overseeing a large portfolio of initiatives & value realization Part of a technology workstream for a merger or carve-out in a moderate-to-high complexity transaction. Clear understanding and experience in SDLC and associated program and portfolio management methodologies (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe). Experience leveraging program and portfolio management tools such as MS Project, Planview, Clarity, and Smartsheet. Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs. Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills. Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way. Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word). · Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity. Ability to work permanently in the United States without sponsorship. A commitment to inclusion and diversity, and openness to new ideas and perspectives. Ability to travel up to 50%. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Re