Senior Director, Global Process Leader - Invoice to Cash

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Global Invoice-to-Cash team is responsible for overseeing billing, cash application, collections, dispute management, and related process governance across multiple regions. This team plays a critical role in supporting TransUnion’s financial operations by ensuring timely, accurate, compliant, and scalable Invoice-to-Cash processes that enable business growth and enhance the customer experience. This role will partner closely with Sales, Sales Operations, Finance, Tax, Treasury, Legal, Technology, and Global Finance Shared Services teams, with an initial focus on the US, Canada, and UK before expanding across additional global operations. This role reports to the VP of Global Finance & Shared Services This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities The Senior Director, Global Process Leader, Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization, operational excellence, automation, governance, vendor management, and transformation across global billing, collections, cash application, credit, and dispute management operations. Define and own the global strategy, vision, and roadmap for Invoice-to-Cash, ensuring alignment with business objectives, Sales/Sales Operations, and Finance priorities. Lead the design, standardization, documentation, and governance of global Invoice-to-Cash processes, policies, controls, SOPs, and best practices across regions. Oversee global Invoice-to-Cash operations to ensure timely, accurate, efficient, and compliant transaction processing across multiple geographies. Partner with Global Finance Shared Services teams in Pune, India and Costa Rica, along with key business stakeholders, to oversee global delivery of the Invoice-to-Cash process. Drive continuous improvement, process reengineering, digitization, and automation to reduce manual work, improve accuracy, lower operating costs, and support scalable growth. Establish and monitor key performance indicators, identify underperformance, conduct root cause analysis, and implement corrective action plans. Lead change management efforts to support adoption of new processes, policies, technologies, and governance models across global teams. Manage strategic vendor relationships supporting Invoice-to-Cash, including contract compliance, service optimization, issue resolution, and risk mitigation. Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance, Sales, Sales Operations, Tax, Treasury, Legal, Procurement, and Technology. Lead, develop, and inspire a high-performing global team, fostering a culture of accountability, process discipline, operational excellence, and innovation. Required Knowledge and Experiences 15+ years of relevant experience, including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment. Deep end-to-end Invoice-to-Cash expertise across billing, collections, credit, cash application, dispute management, process governance, and operational controls. Proven experience leading global process standardization, transformation, system implementations, automation, and governance across complex, matrixed organizations. Strong executive presence, stakeholder management, communication, analytical, and leadership skills, with the ability to translate strategy into measurable outcomes. Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience with demonstrated success leading global finance operations. Required Technical Skills Experience with major ERP and finance technology platforms such as PeopleSoft, Oracle, SAP, HighRadius, or similar systems. Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls. Ability to leverage KPIs, dashboards, root cause analysis, and performance data to drive operational improvements. Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation. Working knowledge of internal controls, audit standards, compliance requirements, and country-specific tax or regulatory considerations related to Invoice-to-Cash operations. We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments. Experience managing global vendors or outsourced service providers supporting finance operations. Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations. Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes. Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes. Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one. For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and sho