Senior Director, Global Process Owner - Hire to Retire

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description We are the makers of possible  !  BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.  We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.  The Senior Director,  Global Process Owner - Hire to Retire provides strategic HR Business Partner leadership and support to our Global Business Services (GBS) organization. As part of the GBS Leadership Team and HR Leadership teams, we orchestrate the integrated delivery of HR support through the COEs, Associate Service Centers, and corporate HR functions, while ensuring alignment with business needs and strategic objectives. This role will influence the organization and drive strategic thinking across clients and initiatives from concept to planning to execution. The successful candidate will be self-driven, highly engaged in the business, and a trusted coach and advisor who believes that delivery excellence, continuous improvement and digital innovation are essential and seeks to elevate the performance of those they collaborate with across the enterprise. Respons ibilities:  Leads the   Global Business Services (GBS) Hire to Retire (H2R) team for BD   which is   comprised   of approximately   35   full time   headcount   and responsibility for managing the outcomes of our execution partner . Develops, implements,   directs   and manages hire-to-retire HR services within a complex, matrixed organization.   Accountable for leading the effective management of tier 1 customer support, data operations in Workday and various other HR systems, and HR COE operational support including benefits administration, talent management, talent acquisition,   compensation   and global mobility.   Responsible for the delivery of payroll and timekeeping operations and administration via an outsourced arrangement with ADP ( GlobalView   and   eTime ).   Serves as part of   the GBS leadership team and   G lobal   People   Operations &   Talent Acquisition   leadership team collaborating and partnering with other HR functional leaders to continuously refine and improve the HR service delivery model .   Lead the Team to leverage BD Excellence to drive continuous improvement while also driving performance to deliver best in class performance metrics to ensure employee satisfaction with services delivered and optimized outcomes with our partners while preventing performance issues. Develops regional Service Level Agreements (SLAs), aligned with Global SLAs   (benchmarked externally) , that meet the needs of those served and ensures plans are in place to drive day-to-day activities to achieve /exceed   agreed-upon SLAs.   Reviews historical information and   identifies   trends to   determine   achievement of SLAs while providing continuous improvement to the processes   and leverages enabling technology to enable the team to focus on the highest value work.   Recruits   and   retains   a team of highly competent, diverse leaders and associates with customer-centric orientation,   BD Excellence   expertise , a growth mindset   and potential to grow beyond current position.  Develops associates ’ business acumen   and   functional   knowledge   within HR and GBS   Demonstrates interpersonal awareness and cross-cultural competence, links team to organization, encourages excellence,   leads through influence,   leverages and   values   diversity, and fosters collaboration.   Partners with HR Business Partners, COEs and other key stakeholders to ensure escalated issue resolution in   a timely   and effective manner   Serves as HR Service Delivery liaison with HR business partners and COE communities   Manages Associate Service Center   Technologies , e-time, SNOW (HRONE)   Exchanges information and understands impacts to other functions, outside of HR, to better inform   GBS   process and tracking systems   Drives change management , process   management ,   risk   management   and technology infusion   to assure the success and adoption of the HR Service Delivery operating model   Lean six sigma or equivalent experience Competencies   Business Acumen: Has a strong understanding of the business. Examines internal and external benchmarks,   identifies   opportunities for   improvement   and drives BD Excellence practices   to ensure the organization is prepared for the future. Articulates current and   medium term   strategic   objectives   and priorities for HR services and how they support the overall business strategy   Organization Development:  Plays a critical role in the local execution of global / functional design initiatives and leads initiatives at the site level   Building / Developing Teams: Forms and leads diverse teams of multi-skilled individuals and promotes cooperative working relationships. Sets a positive example for partnership.   Coaches   leaders to build effective team dynamics. Supports sharing of information,   knowledge   and   expertise   Leading and Managing Change: Mobilizes others and lead