Senior Director of Product

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.  But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.  We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do The Senior Director of Product Management will be a thought leader who can drive strategy, innovation, and execution.We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development Responsibilities: Product Strategy & Vision Define and communicate a compelling product vision and multi-year strategy aligned to company goals. Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals. Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment. Leadership & Team Development Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization. Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence. Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams. Execution & Delivery Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue. Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes. Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making. Customer & Market Insight Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop. Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies. Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities. Translate insights into clear product bets, hypotheses, and strategic investments. Cross-Functional Alignment Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution. Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics. Ensure entire organization has clear visibility into product priorities and progress. Business Impact & Measurement Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability). Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with B