Senior Director, Product Management

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. The Senior Director, Product Management is a highly senior hybrid people manager role and individual contributor and a member of the Product Leadership team, responsible for setting strategy, driving execution, and delivering measurable business outcomes across a portfolio of interdependent, foundational platform product domains at Commerce. Reporting to the SVP of Product, AI & Feedonomics, this role owns the full lifecycle — P&L, product strategy, development, alpha, beta, GA, and successful ongoing adoption — of the products in their portfolio, working cross-functionally to ensure these foundational services are leveraged effectively by internal teams to take key products to market. This role operates at the intersection of product strategy, cross-platform alignment, and organizational leadership — owning end-to-end decision rights across multiple domains, establishing governance and planning models for complex multi-team initiatives, and serving as a key voice of Product in executive and cross-functional forums. This role operates as a peer-level collaborator to senior product and engineering leaders across the Commerce portfolio. What You’ll Do Portfolio & Remit: This Senior Director will own a portfolio of foundational platform products — APIs, documentation, and infrastructure — that are leveraged by internal teams to take key products to market. The portfolio will initially include: Data & Analytics Platform, APIs and Customer Facing Analytics Offerings — Oversight of the Data & Analytics platform and APIs that power the analytics product offerings across the BigCommerce B2C, BigCommerce B2B, Feedonomics, and Makeswift platforms. This includes the customer facing analytics offerings as well as the unified data pipeline that powers all Commerce product data for customer experiences across Catalog, Inventory, Orders, Customers, Pricing, Payments, Auth, Billing, Subscription, Integrations, and Channel. This is a foundational service providing APIs, MCP, CLI, and documentation for both internal teams and external parties (customers and partners) to leverage this infrastructure and deliver the necessary experiences for: (1) customer-facing analytics dashboards; (2) agentic assistant experiences that leverage this data; and (3) internal business dashboards for both business adoption of products and product onboarding / utilization. Enterprise Search Platform — Ownership of the Enterprise Search Platform that powers Semantic, Conversational, and Faceted Search for both products and content within a merchant's catalog and storefront. This foundational service is also the foundation for performant agent assistants offered to our merchants and their shoppers, with the capability to semantically query a merchant's catalog and content within a storefront experience or an agent experience. Unified Auth, Entitlement & Billing Services — Ownership of the Commerce company-level Unified Auth and Entitlement Service that enables the account to have clear entitlement for product and usage levels, plan details, and features based on their paid allocation / plan level, along with the Subscription and Usage-Based Billing platform. In addition, this role will own the platform-level relationship with Google Cloud from a product point of view, coordinating with the various relevant Product Managers internally at Commerce as well as with our partner, product and engineering counterparts at Google Cloud, Google Shopping, Google Merchant Center, and Google UCP, GECX and Infrastructure teams, to help support our various initiatives with Google. The industry and company face exciting change and opportunity.  This role, in turn, will evolve and specific components of the portfolio will change from time to time.  The above are starting/entry points of contribution and this senior role consistently and proactively identifies and takes on new opportunities to create value for our customers and shareholders.  This start-up hustle, curiosity, proactiveness, and ability to create opportunity from ambiguity is essential to this role. Supervisory Responsibilities No. This is an individual contributor role. However, employees in this role are expected to mentor and coach more junior Product Managers within the assigned portfolio, supporting their professional development and contributing to a strong product management culture at Commerce. Duties/Responsibilities Own end-to-end portfolio accountability — including P&L, product strategy, development, Alpha, beta, GA, and successful ongoing adoption — across multiple interdependent foundational platform domains, ensuring cohesion across teams, platforms, and commercial priorities Own portfolio-level strategy, roadmap, and delivery accountability, working cross-functionally to ensure foundational platform services are successfully adopted and leveraged by internal teams to take key products to market Define and maintain clear decision rights for platform evolution, deprecation strategy,