Senior Manager, Core Solutions and Experiences - Home Print

Senior Manager, Core Solutions and Experiences - Home Print Description - Senior Manager, Core Solutions & Experiences – Home Print   About HP   At HP, we are redefining the future of work through technology that is more human, intuitive, and connected. We put customers at the center of everything we do—designing solutions that seamlessly integrate hardware, software, and services to create meaningful, end ‑ to ‑ end experiences. In Home Print, our mission is to deliver simple, intelligent, and delightful printing experiences that drive engagement, loyalty, and long-term value.   Role Overview   The Senior Manager, Core Solutions & Experiences will lead the strategy, roadmap, and execution of HP’s core print software solutions and customer experience across the Home Print portfolio. This role sits at the intersection of product management, customer experience, and cross-functional delivery—driving an integrated, end ‑ to ‑ end experience from setup through everyday use.   This leader will be responsible for defining the customer journey, aligning hardware and software roadmaps, and ensuring delivery of seamless, high-quality experiences that improve customer satisfaction, engagement, and product value.   Key Responsibilities   Own End-to-End Customer Experience Strategy   Define and drive the vision, strategy, and roadmap for core print experiences including setup, onboarding, connectivity, printing, and app interactions   Deliver a cohesive “Now / Next / Future” experience strategy grounded in customer insights and data   Establish and evolve a North Star experience for Home Print that accelerates time-to-value and drives customer advocacy    Lead Core Solutions Product Management   Own product requirements and prioritization for core solutions (e.g.,   setup   & onboarding, connectivity, drivers, app experience, and intelligent solutions)    Translate customer, market, and regional insights into clear product requirements and differentiated experiences    Drive alignment with TIO and engineering teams on priorities, scope, and execution outcomes   Drive Cross-Portfolio Alignment   Integrate hardware, software, and services into a unified customer strategy and roadmap across the Home Print portfolio    Ensure consistency and quality of experience across platforms (Windows, mobile, app ecosystem) and regions   Partner with portfolio, innovation, and regional teams to ensure alignment on roadmap, timing, and value delivery   Operational Excellence & Delivery Model   Establish clear operating models, roles, and responsibilities across product, program management, and design to improve execution clarity and velocity    Lead prioritization frameworks and backlog governance focused on   high-impact   “big rocks” and customer outcomes   Drive continuous improvement in processes, reducing complexity and increasing speed to market   Customer Insights & Experience Outcomes   Build and scale a continuous customer insight engine to inform roadmap decisions    Drive key experience metrics including CSAT, NPS, and product ratings through improved design and execution   Champion   a customer-first culture across teams, ensuring decisions are grounded in real user needs and behaviors   People Leadership   Lead and develop a high-performing team of product managers and   experience   leaders across multiple domains   Foster a collaborative, cross-functional culture grounded in accountability, clarity, and customer obsession   Build organizational capability in product management, customer experience, and agile execution   Qualifications   10+ years of experience in product management, customer experience, or related roles, with leadership responsibility   Proven ability to lead complex, cross-functional initiatives across hardware, software, and services   Strong customer-first mindset with experience leveraging insights and data to drive product strategy   Demonstrated success in defining product roadmaps and delivering high-quality customer   experiences   Experience working across global teams and influencing without direct authority   Why This Role Matters   This role is critical to unlocking the full value of HP’s Home Print ecosystem—bringing together hardware, software, and services into a seamless, differentiated experience. Success in this role will directly impact customer satisfaction, product adoption, and HP’s ability to lead in the future of intelligent, connected printing.   The pay range for this role is   $147,050   to   $230,850   USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Marketing Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pr