Senior Manager, HR Operations & Shared Services

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! Key Responsibilities HR Service Delivery & Operations Lead end-to-end HR service delivery across store, ship center, corporate, and international populations, including onboarding, offboarding, job changes, and employee data management Support high-volume hiring cycles (seasonal, part-time, hourly workforce) across multiple geographies with efficient and compliant processes Ensure accurate and timely processing of HR transactions (new hires, transfers, promotions, terminations) Manage day-to-day HR Operations, including employee lifecycle administration, HR systems support, and manager/crew member inquiries Establish and monitor SLAs and KPIs to ensure high-quality, responsive service delivery across regions Serve as escalation point for complex or time-sensitive HR operational issues HR Compliance & Regulatory Management Ensure compliance with all applicable federal, state, local, and international employment laws and regulations Oversee I-9 completion, verification, retention, audit readiness, and remediation efforts (U.S.) Ensure appropriate right-to-work verification and employment eligibility processes for international locations Manage E-Verify processes, including case management and resolution (U.S.) Oversee background check programs, including vendor management, adjudication guidelines, and compliance with FCRA and global data privacy regulations where applicable Ensure completion of jurisdiction-specific new hire requirements (e.g., wage notices, paid leave laws, scheduling regulations) Maintain and audit employee records for accuracy, completeness, and compliance across regions Lead internal HR audits and coordinate external audits as needed Partner with Legal and regional HR teams to interpret regulatory changes and update policies, procedures, and documentation Manage a team of HR compliance professionals and ensure strong governance practices Unemployment Claims Management (U.S.) Lead end-to-end unemployment claims processing, including documentation, tracking, and responses to state agencies Partner with Legal, Payroll, HR Business Partners, and external vendors to ensure timely and compliant handling Analyze claim trends and implement strategies to reduce costs and improve documentation practices Process Design & Continuous Improvement Own the design, standardization, and optimization of end-to-end HR processes across the employee lifecycle (hire to retire) for U.S. and international populations Apply structured continuous improvement methodologies (e.g., Lean, Six Sigma) to eliminate waste, reduce cycle times, improve quality, and enhance scalability Map current-state and future-state workflows; identify bottlenecks, control gaps, and automation opportunities Lead cross-functional process improvement initiatives, including intake, prioritization, business case development, and change implementation Establish and track process performance metrics (e.g., cycle time, error rates, throughput, SLA attainment) and drive data-informed decision making Partner with HR Systems to automate manual processes, improve integrations, and enhance user experience across HRIS and service platforms Build and maintain standardized operating procedures (SOPs), knowledge base content, and process documentation to ensure consistency and audit readiness Drive a culture of continuous improvement within the HR Operations team through training, coaching, and adoption of best practices Leverage data, reporting, and analytics to proactively identify trends, risks, and opportunities across regions Vendor Management Own end-to-end vendor strategy and governance for HR Operations and Compliance, including background check providers, unemployment claims administrators, case management platforms, and other HR service vendors (U.S. and global) Establish clear vendor performance expectations, SLAs, and KPIs (e.g., turnaround time, accuracy, compliance adherence, customer satisfaction), and ensure vendor outcomes are directly aligned to internal HR service delivery metrics Monitor vendor performance through regular reviews, scorecards, and operational metrics; identify gaps and drive corrective actions and continuous improvement plans Lead recurring business reviews (e.g., QBRs) with vendors to assess performance, mitigate risks, and align on service enhancements and roadmap priorities Ensure vendor compliance with all applicable legal, regulatory, and data privacy requirements (e.g., FCRA, GDPR, data security standards) in partnership with Legal, IT, and Procurement Manage issue escalation and resolution with vendors, ensuring timely mitigation of service disruptions, compliance risks, and employee impact Evaluate and recommend new vendors or technologies based on evolving business needs, scalability, and service quality Oversee vendor onboarding and offboarding, including implementation, integration with HR systems, and change management Maintain documentation of vendor processes, controls, and performance standards to support audit readiness and operational consistency Team Leadership & Development Lead, coach, and develop a team of HR operations and compliance professionals, potentially across multiple regions Build a high-performing,