Senior Program Manager

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary As Granicus accelerates investment in AI‑powered solutions for government, the organization has reached an inflection point where how new capabilities are introduced to customers is as important as what is built. Granicus is seeking a Senior Program Manager to lead early adoption and product readiness for new AI features and capabilities. This role plays a key part in ensuring that new releases are well validated, customer ready, and smoothly adopted before broader rollout. The Program Manager will work cross functionally with Engineering, Design, Presales, and Implementation teams to coordinate beta programs, track readiness, and support a consistent, high quality launch experience across our AI portfolio. This role is ideal for someone who enjoys working across teams, bringing structure to complex efforts, and helping innovative products succeed in real customer environments. What Your Impact Will Look Like Early Adoption and Beta Programs Own and manage early-stage adoption for new AI features and products Define program goals, timelines, and success criteria Coordinate customer participation with Sales, Presales, and Implementation partners Collect and synthesize feedback to inform product improvements and release decisions Product Readiness and Stability Partner with Product and Engineering teams to support release readiness planning Track and coordinate resolution of issues identified during early adoption Support validation that new releases continue to perform as expected across existing functionality Help ensure new features meet usability and quality expectations prior to general availability Cross Functional Collaboration Serve as a central point of coordination across Engineering, Design, Presales, and Implementation Support early alignment on design considerations and customer use case Facilitate regular check ins focused on readiness, risks, and launch coordination Ensure customer facing teams are informed and prepared for upcoming changes Reporting and Communication Provide clear visibility into early adoption outcomes and readiness status Surface insights and trends from customer feedback Support leadership with structured updates on progress, risks, and decisions You Will Love This Job If You Have Reqiired Experience 7+ years of experience in program management, product operations, or delivery leadership Experience working cross functionally with technical and customer facing teams Strong organizational and communication skills Ability to manage multiple workstreams in a fast-paced environment Preferred Experience with AI, data driven, or SaaS products Background in B2B or public sector technology Experience running beta, pilot, or early access programs What Success Looks Like New AI capabilities are adopted smoothly and confidently by early customers Product teams receive clear, actionable feedback prior to broad release Launch readiness is well coordinated across teams Customers experience consistent quality and reliability as new features are introduced Pay Range USD $73,800.00 - USD $134,800.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furb