Senior Program Manager

Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts. Code for America is looking for a talented Senior Program Manager who will lead and manage complex workstreams, build strong partnerships, and drive systems change. We are currently hiring for multiple positions within the speciality areas of: Client and Community Partner Outreach & Tax Benefits. About the role:  The Senior Program Manager will play a crucial role in driving Code for America's mission to transform how governments deliver public benefits. This position requires a blend of strategic program and project management, excellent communication and follow-up, and strong collaboration across technical and non-technical collaborators. The ideal candidate will lead and manage complex workstreams, build strong partnerships, and drive systems change. Key responsibilities include: overseeing work planning and project management, stakeholder engagement, and collaboration with product and technical colleagues. This role demands strong organizational and leadership skills, sound judgment under ambiguity, and a commitment to improving how government services reach and work for the people who need them most. This role will report to the Associate Program Director and is expected to travel no more than 15 % of the time.  Code for America is based in California and can employ those who reside full-time within the United States. This is a remote position. In this position you will: Program Development and Management Leverage a strong understanding of the big picture, meticulous attention to detail, and strong communication skills to own the execution of complex workstreams.  Collaborate with internal and external stakeholders, including government agencies, community organizations, and product teams, to translate high-level priorities into actionable plans, ultimately supporting our teams in achieving timely and high-impact delivery.  Collaborate across disciplines to identify meaningful metrics to track the success of projects and workstreams and make data-informed decisions.  Support your colleagues in navigating fast-changing and ambiguous environments by proactively identifying, resolving, and/or escalating roadblocks within your workstream.  Track, learn, synthesize, and share relevant policy and process context for your team, as needed. Drive best practice development within your workstream and share learnings with cross-functional partners. Identify risks, opportunities, and strategic tradeoffs, and escalate them to leadership. Subject-Matter Expertise & Specialities: Specialty Program Development and Management: Every program team member at Code for America has a specialty area for which they act as a subject matter expert in contexts and conversations across the organization. This can be a specific subject-matter expertise, a focus on one or more of the specialty areas below, or a combination of both. The expectation is that this specialty work represents the noted portion of the role, not all areas at once. Subject matter and speciality areas include: Examples of subject-matter expertise include: Tax benefits (Earned Income Tax Credit, Child Tax Credit, etc) and the VITA program Safety net benefits, including SNAP and Medicaid Criminal record clearance Examples of specialty areas include: Partnership management: Build and sustain relationships with strategic partners across government, non-profit, and/or private sectors to advance workstream outcomes and create conditions for systems change. Capture data and stories to support fundraising and storytelling, collaborate internally and externally to identify and execute best practices for program delivery, and communicate program goals, priorities and strategy clearly to external stakeholders. Product and Design:  Work alongside cross-functional peers to provide insight into product roadmaps, ensuring features, design, and content align with policy requirements and stakeholder ecosystems. Translate program and partnership priorities, risks, and opportunities to internal teams; communicate the rationale behind Code for America's technical and design decisions externally; and support research by providing subject-matter expertise and connections to external experts. Client and community partner outreach:  Build broad buy-in for benefits delivery that removes barriers to access, ensuring programs reach and effectively serve as many people as possible. Maintain ecosystem relationships with mission-aligned organizations to extend the reach and relevance of program delivery within the workstream, track outreach activity systematically with strong attention to detail, and share community insights with internal teams to inform continuous improvement. Travel and Visibility Participate in program activities across the country – either to speak about the work or to meet with prospec