Senior Sales Process & System Lead

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Fastly Job Posting Template Posting Open Date: July 21st, 2026 Anticipated Posting Close Date*: Aug 30, 2026 *Job posting may close early due to the volume of applicants. Sr. Sales Process & System Lead The Sales Process & Systems Sr. Lead role will be a key contributor to the Sales Strategy & Operations team. Reporting to the Sr. Director, Sales Strategy & Operations, this role will be responsible for our sales AI and tech stack roadmap, optimizing sales processes and systems to improve sales efficiency and effectiveness. Partnering with the Sr. Director, Sales Strategy & Operations, they will be responsible for defining our sales AI and tech stack roadmap. They will manage tech stack adoption of existing tools, as well as new AI and tech stack POC process. They will drive the monthly GTM steerco cadence and manage the intake and prioritization process for requests from our Sales leadership and Sales Operations teams. They will also be responsible for identifying areas for efficiency, consolidation, and automation across our GTM workflows with the latest automation and AI capabilities. This role will  manage and optimize sales process and technology workflows, from Lead to Opportunity, Opportunity to Quote, and Quote to Cash. They will do this in close collaboration with cross-functional stakeholders across IT Business Systems, GTM operations teams (including Marketing Operations, Sales Operations, and Client Services Operations), and other teams including Deal Strategy, Legal, Order Management, and Billing.  The perfect candidate for this role takes a proactive, consultative approach to solving business problems with non-technical partners. They’re capable of distilling complex ideas and data into logical insights and recommendations, and adjust their communication based on the audience. They are able to work independently while prioritizing work, and take an iterative approach to getting the job done. Finally, they will bring innovative ideas to the way we get work done, especially with AI capabilities. What You'll Do: Cross-functional initiative management: Collaborate closely with key stakeholders across Sales, Marketing, IT Business systems, Sales Operations and Enablement teams to effectively manage key initiatives that improve sales efficiency through process & system improvements Sales Process Optimization: Map, document and optimize existing sales workflows, identifying bottlenecks and inefficiencies. Business Process Analysis: Capture business requirements and translate them into functional specifications for system enhancement Sales Tech Stack Management: Manage and maintain CRM systems and sales tech stack, in close partnership with IT Business Systems teams, ensuring data accuracy and seamless integration with other tools. Manage vendor relationships and demo/POC process. Automation: Automate repetitive tasks using workflow automation tools inclusive of AI, freeing up sales teams to focus on high-value activities Change Management: Identify impacts and develop change management plans, partnering with Sales Communications and Sales Enablement teams. Also helps develop, deliver and manage content and training to support process and system updates What We're Looking For:  Bachelor’s degree required 10+ years experience supporting and integrating sales business processes, ideally involving CRMs and program management Automation workflow and tools experience, inclusive of AI capabilities Managed key transformation initiatives involving multiple functional stakeholders Ability to work cross-functionally both internally and externally to influence key stakeholders Ability to think critically, troubleshoot and solve problems with confidence Excellent attention to detail and strong communication skills  Strong knowledge of Salesforce administration certification and experience, with working knowledge of Clari, Outreach, Zoominfo We’ll be super impressed if you have experience in any of these:  AI implementation for GTM teams Work Hours:  This position will require you to be available during core business hours.  Due to the global scope of this role, core business hours may extend to Europe and Asia friendly time-zones for some engagements.  There may also be some level of additional off-hours on-call support, as needed Work Location(s) & Travel Requirements:  This position is open to Hybrid And Remote Work Locations. Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.   In the U.S., key local office locations include: San Francisco, CA; Denver, CO; New York City, NY.   This position may require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary:  The estimated salary range for this position is $132,060.00 to $158,472.00.  Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discre