Senior Scrum Master (Top Secret)

ICF is seeking a Senior Scrum Master / Business Analyst to support a complex federal ServiceNow program with multiple workstreams and a fast-moving Agile delivery cadence. This role blends strong Scrum Master leadership with business analysis discipline, helping the team stay organized, remove blockers, shape requirements, and deliver high-quality increments across development, sustainment, migration, and release support activities.   The ideal candidate is an experienced servant leader who can guide Agile ceremonies, coach delivery teams, and keep work flowing while also partnering with stakeholders to define requirements, clarify priorities, and translate mission needs into actionable backlog items. This role requires someone who is equally   comfortable at   facilitating   stand-ups and sprint ceremonies as they are documenting user stories, acceptance criteria, workflows, and process changes.   Job Location:  Remote work is authorized .   Must support US Eastern time zone working hours .   Preference to candidates who live in the Washington DC metro area.   *If you accept this position, you should note that ICF does  monitor  employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.    What You Will Do   Lead and   facilitate   Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives   Coach delivery teams on Scrum practices, Agile discipline, and continuous improvement   Help estimate story complexity,   identify   dependencies, and support sprint commitment decisions   Partner with stakeholders and technical teams to gather, analyze, and document requirements   Translate business needs into epics, features, user stories, acceptance criteria, and supporting documentation   Support multiple workstreams by coordinating priorities, blockers, risks, and cross-team dependencies   Work closely with developers and testers to support release readiness, user acceptance testing, and defect triage   Support workflow updates, incident handling improvements, reporting needs, and access/control changes as requirements evolve   Assist   with migration-related planning, data validation, and coordination of transition activities   Maintain backlog hygiene and ensure work items are clear, traceable, and aligned to delivery goals   Promote   strong communication   across business users, product leads, technical teams, and leadership   Support continuous integration, automated testing, and release governance practices where applicable   What You Must Have   Must be a   U.S. Citizen   and hold an a ctive   Top Secret   clearance   due to federal contract requirements   Bachelor’s degree in a relevant field   6+ years of experience in Agile delivery, Scrum Master leadership, business analysis, or a related role   6 + years of experience   facilitating   stand-ups and other Agile ceremonies   6 + years of experience supporting requirements elicitation, user stories, and acceptance criteria development   What We Would Like You   To   Have   Certified ScrumMaster certification from an accredited institution   Demonstrated Scrum Master and/or Business Analyst Team Lead experience on multiple project or program engagements   Experience supporting test planning, user acceptance testing, and defect follow-up   Familiarity with continuous integration and testing practices and principles   Strong written and verbal communication skills across technical and non-technical audiences   Excellent interpersonal skills, including organization, team building, issue resolution, and customer relationship management   Demonstrated experience supporting multiple Agile software development teams or workstreams   Experience supporting ServiceNow or another enterprise workflow platform   Experience with business process analysis, workflow mapping, or operational process improvement   Experience supporting data migration, role/access control changes, or workflow modernization efforts   Experience with Agile tools such as   ServiceNow,   Jira and Confluence, or similar collaboration platforms   Experience working with service management, incident management, and release coordination   Exposure to   DevSecOps , continuous delivery, or scaled Agile environments such as   SAFe   Experience mentoring junior analysts or Scrum team members   #icfcleared #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.   Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candi