Senior Service Manager- Power Transmission Systems(Hybrid)

Date Posted: 2026-07-22 Country: United States of America Location: US-NY-ROME-104 ~ 104 Otis St ~ OTIS Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The Senior Manager – PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business based in Rome, New York.  This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction commercial deliverables, and financial outcomes (including pricing and profitability).  The Service Manager acts as the primary GM interface to global commercial, military and MRO customers.  The Service Manager is accountable for the in-service lifecycle of all PTS products across more than 40 rotorcraft and fixed-wing platforms, as well as a broad range of Industrial Gas Turbine (IGT) customers, in both land-based and marine applications.  What You Will Do Customer & Stakeholder Interface : Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contracts Product Performance : Drive in-service product performance including cost, quality, reliability and delivery. Program Leadership : Lead a cross-functional Integrated Program Team (IPT) to deliver on the business’ key objectives, including: Performance to the financial plan On-time hardware delivery with uncompromising quality standards Achievement of inventory reduction and overdue order targets Timely development of proposals that are aligned with the business’ strategic goals Proposal Process : Set pricing parameters and negotiation boundaries for aftermarket contracts.   Risk Management : Identify and mitigate risks across technical, commercial, and industrial domains. Develop actionable risk mitigation strategies to address potential challenges. Opportunity Development : Identify and capitalize on opportunities to improve program execution and develop associated implementation plans. Program Reporting : Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership, as required. Must Have Qualifications Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience Experience in program management, aftermarket program management, supply chain management and/or operations management ​ Preferred Qualifications Proven ability to lead cross-functional teams in a complex aerospace or defense environment Strong customer relationship management skills, with a track record of resolving contractual and operational challenges What We Offer: Some of our competitive benefits package includes:  Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance          Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program  And more!  Maybe eligible for relocation WE ARE REDEFINING AEROSPACE. Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!   * Please consider the following role type definitions as you apply for this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.  At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with eac