Senior Staff Technical Product Manager-Service Intelligence

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! Overview Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Senior Staff Technical Product Manager – Service Intelligence for a confidential digital initiative, you will lead the strategy and execution of a foundational backend intelligence platform that powers critical decision ‑ making across Scout’s direct ‑ to ‑ consumer retail and service ecosystem.   This role focuses on designing a backend ‑ driven decisioning and orchestration system that evaluates complex, interdependent operational inputs to produce reliable, scalable outcomes in real time. The platform is being built ahead of Start of Operations and will play a central role in how Scout coordinates resources, responds to events, and enables consistent execution across locations. This role operates at a cross-domain level, shaping how multiple systems, products, and operational workflows interact through centralized decision intelligence.    Initially, there is no end ‑ user interface or traditional UX design responsibility associated with this position; success is defined by system behavior, decision quality, and operational outcomes.   This is a deeply technical, AI ‑ driven and analytical role requiring strong systems thinking and comfort operating in a highly ambiguous, 0 ‑ to ‑ 1 environment. The successful candidate will help shape core capabilities from the ground up, owning both initial delivery and long ‑ term evolution of a mission ‑ critical intelligence platform while maintaining strict discretion around sensitive product details.   What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Define and Lead Strategy   Define, evolve, and drive the product and ecosystem strategy for a confidential, intelligence ‑ driven core platform supporting Scout’s operations and service experience.   Define how complex operational signals, constraints, and policies are modeled into automated decision logic.   Lead early-stage platform definition ahead of Start of Operations, building foundational capabilities with no existing baseline.   Accountable for system performance across Scout’s direct ‑ to ‑ consumer retail network, ensuring decisions are reliable, explainable, and scalable.   Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities.   Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems.   Complex Decisioning & Problem Solving   Frame and solve highly ambiguous, cross-functional problems through intelligent system design and decision frameworks.   Model operational constraints, dependencies, and priorities as structured logic, rules, or machine ‑ assisted decision frameworks.   Drive solutions where “missing inputs” require downstream actions to resolve constraints rather than blocking outcomes.   Navigate ambiguity inherent to 0 ‑ to ‑ 1 product development, making informed tradeoffs as requirements and dependencies evolve.   Evaluate tradeoffs involving accuracy, speed, scalability, and explainability, including intangible system behaviors.   Ensure system behavior is consistent, explainable, auditable, and adaptable as business rules change.   Lead Product Development   Guide product development across multiple related initiatives, teams, and domains to ensure alignment with strategic objectives.   Lead end ‑ to ‑ end product development for a highly complex, logic ‑ heavy platform from concept through scale.   Collaborate closely with Engineering, Data Analytics, AI/ML teams, IT, and Operations to:    Translate operational needs into system logic and technical requirements.   Define data models, decision flows, signal ingestion, and output generation.   Balance deterministic rules with AI ‑ assisted approaches where appropriate.   Ensure platform extensibility as new use cases and domains are added over time.   Establish best practices and frameworks for decisioning platforms adopted across related systems and teams.   AI & Intelligence Enablement   Champion the use of AI, machine reasoning, and advanced analytics to enable scalable decision ‑ making.   Define where AI augments human decision processes versus fully automated execution.   Ensure models and