Senior Technical Business Systems Analyst

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com  and on LinkedIn and X . Senior Technical Business Systems Analyst Role Summary   The Senior Technical Business Systems Analyst (BSA) is a highly experienced individual contributor responsible for designing, enabling, and evolving   core CRM capabilities within Microsoft Dynamics , with a focus on   Sales Journey, Opportunity Lifecycle, and Pipeline Management .   This is a   deeply technical role , requiring strong platform   expertise , integration knowledge, and the ability to architect scalable CRM solutions aligned to enterprise standards.   A key aspect of this role is the   embedding of AI and intelligent automation into the Sales Journey , enabling improved decision-making, pipeline progression, and sales productivity.   The role partners across Sales, IT, Data, and Architecture teams to deliver   modern, AI-enabled CRM capabilities   that support complex, global B2B environments.   Key Responsibilities   Microsoft Dynamics CRM – Sales Journey & Pipeline   Own the design and evolution of   end-to-end Sales Journey :    Lead → Opportunity → Quote → Close lifecycle   Pipeline governance, forecasting inputs, and commit processes   Define CRM data models, workflows, and automation supporting:    Opportunity progression and deal velocity   Pipeline hygiene and data quality   Forecast accuracy and execution confidence      Lead root cause analysis and resolution of systemic CRM and pipeline issues   AI-Enabled Sales Journey   Embed   AI and intelligent capabilities directly into CRM workflows , including:    Opportunity scoring and prioritisation   Next-best-action recommendations for sellers   Pipeline risk identification and deal progression insights   Partner with Data and AI teams to:    Operationalise predictive models within CRM   Integrate AI-driven insights into user experience and workflows   Drive adoption of AI-enhanced capabilities to improve:    Sales productivity   Forecast accuracy   Pipeline conversion rates   Ensure AI capabilities are practical, explainable, and aligned with business processes   Technical Platform Ownership & Solution Design   Provide   deep technical   expertise   in Microsoft Dynamics CRM and Power Platform , including:    Configuration (entities, workflows, business rules)   Extensibility (APIs, plugins, custom services)   Lead solution design for CRM enhancements:    Ensure scalability, performance, and maintainability   Align with enterprise architecture and security standards   Work closely with engineering teams in   Agile delivery environments     Integration Architecture   Design and govern integrations between CRM and enterprise systems:    Ensure seamless data flow across sales, pricing, and fulfilment processes   Enable real-time or near-real-time pipeline visibility   Define integration patterns (API-led, event-based, batch where   appropriate)   Partner with integration teams to troubleshoot and optimise system interactions   Business Process & Domain Expertise   Develop deep   expertise   in   Sales Operations and commercial processes , including:    Pipeline management and forecasting   Complex deal structures and lifecycle management   Translate business strategies into   structured system and process designs     Influence CRM usage, data standards, and operating models   Delivery Leadership & Business Analysis   Lead complex analysis and solution design:    Requirements, functional specifications, and user stories   Own backlog shaping and prioritisation aligned to business value    Drive UAT, release readiness, and post-go-live stabilisation   Required Experience & Skills   Core Requirements   7–10+   years experience   in:    CRM platforms (Microsoft Dynamics preferred)   Business Systems Analysis in enterprise environments   Proven experience   operating   as a   senior technical BSA or solution-oriented role   Strong understanding of:    CRM data models and architecture   End-to-end Sales Journey and pipeline management   Technical Skills   Hands-on experience with:    Dynamics CRM configuration and customisation   Integration design and implementation (APIs, middleware, event-based patterns)   Working knowledge of:    Cloud platforms and modern application architectures   Data modelling and CRM reporting structures   Ability to collaborate effectively with development teams in Agile environments   AI & Data Experience (Strongly Preferred)   Experience embedding analytics or AI into business workflows   Understanding of:    Predictive modelling concepts (scoring, classification, forecasting)   Data pipelines and model operationalisation   Ability to translate AI outputs into   practical CRM user experiences   Domain Expertise (Desirable)   Semiconductor or complex B2B industry experience   Familiarity with:    Global sales processes   Complex quoting, pricing, and channel models   Leadership & Behavioural   Strong analytical and structured problem-solving capability   Ability to influence cross-functional stakeholders without authority   Comfortable operating independently in a   senior IC capacity     Experience working in complex, global, matrixed environments   For positions requiring access to technical data, Analog Devices, I