Senior Technical Service Trainer

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? In the role of Senior Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team.   The   Senior   Technical Service Trainer   is responsible for   training/instructing technicians in all aspects of repair and installation   for Generac products .   The senior trainer uses a variety of methods during the training sessions including classroom presentations and   hands on   lab instruction.  In addition to   in person   training, the Senior Trainer will   be responsible for   conducting some training via live stream.     The   Senior   Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.   The position   is responsible for   mentoring and   training   lower level   trainers. Minimum Qualifications :       High School Diploma or equivalent   5   years field technician experience in HVAC, automotive, generator or similar discipline or   5   years combined field technician experience an d technical training experience   Preferred Qualifications :       Associates or Bachelor’s   degree   Curriculum development experience   Experience evaluating and coaching instructor technique   Technician Excellence or   ASE (Automotive Service Excellence) certification   Previous   experie nce using SAP or equivalent ERP Essential Duties Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training.  Lead the development of technical training curriculum.    Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.  Establish warranty flat rates for new product prototypes.  Work with internal departments to fabricate training units.  Mentors lower level technical service trainers.  Assists in onboarding and training of technical service trainers.  Knowledge, Skills and Abilities: Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel  Advanced skills in writing and presenting / instructing technical information  Ability to develop testing plans  Technical aptitude to do advanced generator start up and troubleshooting  Ability to deal with shifting priorities and moving deadlines  Highly organized and detail oriented;   Familiarity with hand tools and test equipment.  #LI-BB1 Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”