Senior WMS Superuser

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : We are immediately hiring a Senior WMS Superuser in Warren, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Exempt / Salary paid Twice Per Month Annual Salary Pay: $90K Schedule: Monday - Friday days; Must be flexible to work other shifts as needed. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. Here are a few of the many benefits when working with us: Medical, Dental, Vision Benefits start at 30 Days 401 (K) Savings Plan with a company match Discounted employee stock purchase options Quality employee discounts that actually save you money on tools, cars, appliances, travel and more All major holidays paid and Paid time off within your first year Up to 12 weeks paid maternity leave Summary The Senior WMS Superuser is responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident. Essential Functions Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests. Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline. Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely. Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners. Additional Responsibilities Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion. Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable. Performs other duties as assigned. Skills and Abilities Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision Excellent communication (verbal and written), organizational, and presentation skills Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful Ability to trouble shoot and correct systems related hardware/software problems Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesintermediate preferred SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred Report development and ZPL label generationbeginner preferred Qualifications H.S. diploma/GED required Associate's degree preferred Information Technology or Supply Chain Bachelor's degree preferred Information Technology or Supply Chain Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required One (1) year or more Hardware and/ or network knowledge and/or support required Two (2) years or more System integration design and/ or troubleshooting preferred Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred Report development and ZPL label generation. beginner preferred Travel 10-20% DOT Regulated None Apply Here With Ryder Today We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day! Click here to see all Opportunities at Ryder: https://ryder.com/careers EEO/AA/Female/Minority/Disabled/Veteran #LI-CV #INDexempt Job Category Systems Administration Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compe