Service Center Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Create an environment that inspires and engages the branch team to deliver results.   Accountable for the successful execution of safe and profitable branch operations, business strategy, customer service, and consistent compliance with MRC procedures and controls. Essential Duties and Responsibilities (not all inclusive) Individual   must be able to perform the essential duties with or without reasonable accommodation. Engage employees in understanding, ownership, and compliance with all safety guidelines ,   drive a rigorous approach   to the   identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures . Ensure all required incident reporting is performed   in a timely manner   using   the   appropriate   process . Oversee the implementation of corrective measures arising from incident investigation and hazard reports. Prepare the branch budget and   monitor   expenditures to ensure compliance . Monitor work flows throughout the branch to ensure   timely   accomplishment of sales, service,   warehouse,   and   logistics   duties . Ensure cycle count programs are executed according to plan. Lead employees to   anticipate   and solve problems and plan for workload changes . Motivate and challenge employees and encourage growth and development. Set clear expectations and measure   results ,   c ommunicate consistently , p rovide   timely , candid feedback ,   and hold people accountable . Identify   and   initiate   or obtain training   required   for employee success in performing duties . Maintain   confidential information   pertaining to   normal supervisory duties . Administer, communicate, and promote awareness and compliance with MRC policies,   procedures ,   and expectations to all employees,   including   strict enforcement and compliance with DOT and SOX compliance guidelines . Develop annual branch business plans to ensure the development of current business and the addition of new business. Control, perform, or oversee inside and outside sales activities, including customer service,   purchasing , inventory control, shipping and receiving, or support to sales personnel . Research and develop information on new projects. Develop new   business,   utilize   and partner with regional and corporate resources and sales teams to   identify   and drive growth in key markets . Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs. Identify   and implement solutions to customers’ needs . Develop and   maintain   standards of service that deliver unbeatable excellence . Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable   partnerships . Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal   correspondence, and   other effective interpersonal skills . Keep management informed of the area’s  performance and   provide advice on those matters that are mutually pertinent . Manage confidential information appropriately,   including   pricing and contract information, resale costs, and expense items . Carry out other duties within the scope, spirit, and purpose of the job. Education, Experience & Ability Requirements Any combination of requirements   that provides the knowledge and abilities necessary to perform essential duties and responsibilities   will be considered. Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work . Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include   demonstrated   leadership/supervisory experience . Demonstrated competence in the use of computers and software applications. Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. Ability to effectively present information in one-on-one and small group situations. Willingness and ability to be on call as needed to provide 24-hour service to customers. Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. Must have a current, valid driver’s license and an acceptable record at all times. Certification or ability to be certified to   operate   fork trucks, overhead cranes, and other heavy equipment .   Additional Qualifications Must have the ability to provide documentation verifying legal work status . Ability to read and speak the English language proficiently   in order to   communicate with others , understand and interpret safety instructions, and respond to inquiries . Ability to understand and   comply with   MRC Global guidelines & expectations,   including   Code of Conduct and Conflict of Interest guidelines. Working Conditions For position-specific details   regarding   the physical and mental demands and working conditions, contact Human Resources . Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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