Service Concierge, Torrance

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The  Service Concierge  position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments.  This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.      The Role:   Provides a world-class customer experience to all Lucid clients, both internal and external   Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels   Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records   Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience   Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed   Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found   Consistent with customer communication regarding follow up calls, responsiveness, and availability   Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles    Manages a monthly budget and oversees the ordering of supplies and refreshments.    Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.   Perform valet duties as needed   Other duties as assigned    Qualifications:   18 years of age or older   Demonstrated excellence in customer service   A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment   Excellent written and verbal communication skills   Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software   Full-time, including weekends or extended hours during busy periods   Willingness to complete Lucid provided CPR training post hire    Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire   Preferred Qualifications :    Experience in luxury retail    Experience in automotive    Knowledge of HV systems, LV systems, and EV powertrains    Start-up experience and related fast-paced environments   At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $17 — $24 USD Compensation & Benefits: Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individ