Service Coordinator

Position Summary Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US , is looking to hire a skilled Service Coordinator! Compensation: Competitive Hourly Pay - Paid weekly, every Friday! $30.00 - $39.00 hourly Schedule: Sun-Thurs/Tues-Sat. and 8a-4p or 7a-3p The benefits of belonging – what’s in it for you?  Competitive hourly pay – paid weekly, every Friday Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Wellness and fitness programs through our providers Position Summary:   The Service Support Specialist is a key operational role responsible for supporting daily shop operations and ensuring an efficient repair and service workflow. This position serves as a central coordination point between technicians, leadership, and partner teams to maintain productivity, communication, and operational continuity. The ideal candidate brings 3–5 years of automotive industry experience and has a solid understanding of repair operations, shop flow, and technician support functions.   This role is well-suited for an individual who is detail-oriented, operationally minded, and capable of thriving in a fast-paced service environment while balancing multiple priorities simultaneously.   Key Responsibilities    Coordinate daily shop operations to support efficient vehicle repair and service completion    Dispatch and prioritize work assignments to technicians based on workload, skill level, and operational urgency    Monitor and track shop metrics including repair progress, turnaround times, technician productivity, and workflow bottlenecks    Partner closely with on-site operational and support teams to ensure alignment on vehicle status, priorities, and service timelines    Maintain clear and professional communication between technicians, leadership, and partner teams    Assist in identifying operational inefficiencies and support continuous improvement initiatives within the shop    Ensure repair statuses, documentation, and operational tracking tools are updated accurately and consistently    Support leadership in maintaining a productive, organized, and safety-focused work environment    Qualifications    3–5 years of experience within the automotive, fleet, or service operations industry    Working knowledge of automotive repair processes and service shop operations    Experience supporting technician workflow, dispatching, or repair coordination preferred    Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment    Effective verbal and written communication skills    Ability to work collaboratively across multiple teams and functions    Proficient with basic computer systems and operational tracking tools    Preferred Qualifications    Previous experience in fleet operations, dealership operations, or EV service environments    Familiarity with shop management systems or repair tracking software    Experience tracking operational performance metrics and workflow efficiency    Work Environment    Fast-paced automotive or fleet service environment    Frequent interaction with technicians, operational leadership, and partner teams    May require standing, walking through shop environments, and occasional lifting consistent with a service operations setting    What Success Looks Like    Efficient and organized shop workflow    Strong communication and coordination across teams    Timely dispatching and completion of repairs    Accurate operational tracking and reporting    Positive support presence for technicians and leadership alike   INDKM