Service Dispatcher - Stanley Access Technologies - Canton, MA

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Service Dispatcher     The Service Dispatcher is essential to our business and will be reporting to the Branch Manager .    Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations    What You Will Do:     Receive incoming telephone calls. Assess and dispatch service calls    Provide feedback to the call center for call loading improvements and customer concerns    Provide field team with parts support to help minimize return trips   Assist   the field team with call overloads and direction    Prioritize and   determine   best available technician to complete job    Maintain the quality, quantity, and timeliness of dispatch to customer needs,   questions   or problems    Ensure proper communication with customer to gather all pertinent information for service call    Consistently follow-up with customer to ensure completion and satisfaction    Track all service calls and provide service call reporting and metrics to management    Maintain service call logs and service manuals    Perform monthly technician’s rides to better understand team support requirements and business needs    Promote the sale and implementation of service agreements to customers    Coordinate with National Accounts service dispatch    Provide administrative/back-up   assistance   to Service Supervisor    Performs duties and responsibilities as described in the quality system    Perform work according to the Field Operations Policy and Procedures Manual.    Perform other assignments as directed by manager in support of service operations    Work with Installation coordinator on   manpower   sharing opportunities to increase productivity    What You Need   To   Succeed:     A valid state driver’s license, without restrictions, is   required   for this position.    1+ year of customer service or dispatching experience    High School Diploma or GED    Additional Preferred Skills and Knowledge:     Associate degree    2+ years of service management/call center/field service experience desirable    2+ years field service experience    Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)    Excellent written and verbal communication skills   required     Self- motivated,   requires minimal supervision.   Knowledge of security hardware industry   required     Time management and organizational skills   required .    Customer service orientated    Ability to handle multiple priorities    Proven knowledge of team development preferred    Ability to work in a deadline driven environment    Why Work for Us ?      Allegion is a Great Place to Grow your Career if:      You're   seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world,   there’s   plenty of room to make an impact. As our values state, “this is your business, run with it ”.     You’re   looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.     You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work !        You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the   Gallup Exceptional Workplace Award   for the second year in a row, recognizing our commitment to employee engagement,   strengths -based development, and unlocking human potential.    What   You’ll   Get from Us:      Health, dental and vision insurance coverage, helping you   “be safe, be healthy”        A commitment to your future with a 401K plan, offering a 6% company match and no vesting period     Tuition Reimbursement      Employee Discounts through   Perks at Work      Community involvement and opportunities to give back so you can   “serve others, not yourself”       Opportunities to   leverage   your unique strengths through   CliftonStrengths   testing and coaching    Apply Today!   Join our team of experts today and help us make tomorrow’s world a safer place!    Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply   to   jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if   you’re   excited about this role but your   past experience   doesn’t   align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role .      We Celebrate Who We Are!  Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among co