ServiceNow Architect

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role The Senior ServiceNow Architect will partner with executive stakeholders, enterprise architects, business leaders, process owners, and technical teams to translate business objectives into scalable ServiceNow platform strategies and solution architectures. The architect must be comfortable presenting to a wide range of client personas, from C-suite and business sponsors to platform owners, developers, administrators, and operational teams. This role requires strong leadership capabilities, including the ability to guide and mentor a large, diverse team of ServiceNow practitioners across architecture, development, configuration, integration, testing, and delivery activities. The architect will be responsible for establishing solution standards, reviewing technical designs, ensuring platform best practices, and maintaining alignment between business outcomes, platform governance, and delivery execution. The Senior ServiceNow Architect is expected to lead structured discovery and design workshops with executive sponsors, business process owners, platform teams, and technical stakeholders to define outcomes, assess current-state capabilities, and shape scalable future-state ServiceNow solutions. This includes translating business challenges into ServiceNow capabilities, facilitating alignment across competing priorities, documenting architectural decisions, and ensuring workshop outputs are converted into clear roadmaps, implementation backlogs, and actionable delivery plans. The Senior ServiceNow Architect is also responsible for establishing and reinforcing platform governance, solution standards, design review practices, and delivery guardrails across large ServiceNow programs. In addition, the architect provides mentorship and technical leadership to a diverse team of ServiceNow practitioners, helping architects, developers, business analysts, and administrators apply best practices, improve delivery quality, reduce technical debt, and build sustainable client capabilities across the platform lifecycle. Key Responsibilities Lead end-to-end ServiceNow solution architecture across complex enterprise programs. Advise clients on platform strategy, roadmap planning, governance, and implementation best practices. Present recommendations clearly to executive, business, technical, and operational stakeholders. Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators. Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices. Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security. Review solution designs, integrations, data models, technical debt, and upgrade impacts. Support pre-sales, client workshops, design authority sessions, and executive briefings as needed. Your Future at Kyndryl Every position at Kyndryl is an opportunity to be part of something bigger. We’re committed to your growth and development—because when you succeed, we succeed. In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination  to align with their respective COVID-19  vaccination  policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You’re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others. We are seeking a  Senior ServiceNow Architect  and an active  ServiceNow Certified Technical Architect (CTA)  certification. This role will serve as a senior solution leader responsible for shaping, designing, and guiding complex ServiceNow implementations across multiple product domains. Required Qualifications 10+ years of relevant enterprise IT and ServiceNow experience . ServiceNow Certified Technical Architect certification required . Minimum 12 active ServiceNow CIS certifications required . Proven experience leading large-scale ServiceNow implementations and transformation programs. Strong executive communication, stakeholder management, and presentation skills. Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams. Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design. Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health. Ideal Candidate Profile The ideal candidate is a highly credible ServiceNow thought leader who can operate equally well in executive strategy discussions and detailed technical design reviews. They bring a strong combination of platform expertise, consulting presence, delivery l