ServiceNow Architect (Top Secret Clearance Required)

* This role is contingent upon a contract award.    As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing   expertise   in all   facets   of the ServiceNow platform   and integrated technologies . Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects. Your responsibilities include:   Solution Design and Architecture:   Provide   expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements   and   leverage   the ServiceNow platform and integrations effectively.   Identify   and solve potential challenges.   Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms.   Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks.   Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.   Project Management: Work with project managers to keep projects within   scope   and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to   maintain   ServiceNow partner status.   Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and   maintain   a secure environment.   Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice.   Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your   expertise   to provide   innovative solutions and approaches.   Client Relationships: Build and   maintain   strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.   Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways,   mentoring   and coaching individuals, and tailoring growth plans.   Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients.   Facilitate collaboration and issue resolution.   Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to   identify   and foster new opportunities for ICF services and ServiceNow   licenses   sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution.   Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  Required Experiences and Certifications   8 or more years of experience implementing and architecting ServiceNow solutions   Candidate must have a Top-Secret Clearance   ServiceNow Certified System Administrator   ServiceNow Certified Application Developer   Experience Creating or Developing Custom Service Now Applications ( AppEngine )   Certified in   three   or more   additional   mainline certifications, with preference for the following:   CIS – Discovery   CIS – Service Mapping   CIS – Software Asset Management   CIS – Hardware Asset Management   CIS – Event Management   CIS – Performance Analytics   CIS – Vulnerability Management / Response   CIS – IT Service Management   CIS – Customer Service Management   Valuable   Skills for this Role   The ideal candidate will also have:   Hands-on experience (> 480 hours   each) implementing or architecting 20 or more ServiceNow applications   Experience implementing ServiceNow Now Assist   features.   Experience implementing and configuring ServiceNow AI Agents, Integration with   other AI providers.   Experience leading technical project teams   Vast experience across   numerous   parts of the ServiceNow platform and comfort with commonly integrated third-party technologies   Excellence   in scripting languages (JavaScript,   GlideScript ) and other relevant languages   Experience in   design ing   and lead ing   complex   solutions and   integrations   Strong   understanding of system architecture and design principles.    Strong technical   leadership   skills   and a   hunger   to take on   additional   responsibilities    Excellent written and oral communications skills to deliver technical solutions simply and succinctly   Exceptional problem-solving and critical-thinking abilities   Excellent communication, presentation, and stakeholder management skills   In-depth understanding of ServiceNow best practices and industry trends   Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure   timely