ServiceNow Test Engineer

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award .      ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with   primary   focus on   a federal program . This role   is responsible for   helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment.   The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to   validate   requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies.   Job Location:   Remote work is authorized .    Must support US Eastern time zone working hours .   Preference to candidates who live in the Washington DC metro area .     *If you accept this position, you should note that ICF does   monitor   employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.    What You Will Do   Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions   Design,   maintain , and run automated test suites using the ServiceNow Automated Test Framework (ATF)   Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations   Validate enhancements, bug fixes, and release changes across development, test, and production environments   Track defects, support triage, and verify fixes through resolution using   ServiceNow Agile Development,   Jira   or similar tools   Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes   Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations   Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools   Support release readiness, test evidence collection, and UAT coordination   V erify configurations and updates align with security and compliance expectations   What You Must Have   Must be a U.S. Citizen and   possess   an active Secret security clearance as required by federal contract   Bachelor’s degree in   Computer Science , Engineer, Information   Technology   or   a   related   field   3+ years of experience in software testing, QA, or test engineering   3 + years of e xperience testing ServiceNow applications or comparable enterprise workflow platforms   3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies   What We Would Like You   To   Have   Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools   Experience performing functional, regression, integration, and UAT testing   Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation   Ability to write clear test cases, test steps, and defect reports with strong attention to detail   Working knowledge of federal delivery security and compliance-sensitive delivery environments   Experience supporting ServiceNow   enhancements, releases, or workflow changes   in a federal environment   Familiarity with FedRAMP, security validation, or compliance-focused testing practices   Experience   validating   workflow dependencies, data updates, and role-based access behavior   Exposure to release management, smoke testing, and test evidence collection   Familiarity with Agile ceremonies and collaboration with analysts and developers   Professional Skills    Strong analytical, problem-solving, communication, and stakeholder collaboration skills   Proactive, detail-oriented, and highly communicative   Able to work effectively in a fast-paced environment with shifting priorities   Comfortable working independently while coordinating closely with a delivery team   Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.   Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   w