Services Lead, Tennis

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.   The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.   Putting on the Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.  Services Lead, Tennis Within this division, LA28 is looking for a Tennis Services Lead. Under the authority of the Tennis Sport Manager, the Sport Services Lead is responsible for the planning, organization, coordination, and management of the administrative functions of Tennis events at the Los Angeles 2028 Olympic and Paralympic Games.   The Sport Services Lead will need to relay and facilitate critical services for key stakeholder groups, such as athletes, International Federations, national associations, and technical officials. They will also coordinate sports information with the various divisions of LA28, participate in the planning and operations of test events, coordinate the recruitment of sports staff, as well as the recruitment and training of volunteers needed for competitions in their sport.   Key Responsibilities   Supports the Sport Manager in overall tournament execution and transitions into a direct managerial role over athlete and team-focused services during Games-time.  Responsible for the planning, organization, management and conduct of the administration, volunteer, IF services and Information functions of Olympic and Paralympic tennis events.  Plan, coordinate, and be the dedicated sport contact person in organizing visits from the International Federation in coordination with the IF/Athlete Services Team, Event Management Team and Head of Competition Management.  Act as the dedicated sports contact for coordinating services-related matters with the International Federation, including accommodation, transportation, accreditation, and hospitality.  Advocate for and coordinate all sport stakeholders’ services including Athletes, Technical Officials, IF Staff and IF guests.  Create and ensure organized follow-up of the sharing of databases related to key topics of the Sport Delivery Plan between the International Federation and the various departments of LA28   Serve as the primary point of contact for NOC/NPC services teams to establish an effective communication channel in preparation for their visits and information requests.  Support the Sport Manager to ensure that all operational procedures and processes of LA28 are understood and followed. This includes coordinating administrative operations, monitoring and sharing databases, planning team meetings, and managing Sport Information desks and competition delivery projects  Work closely with the Sport Manager, Technical Operations Manager, the National Federation, and the LA28 Workforce team to recruit, train, and ensure the operational management of sport-specific volunteers.  Partner with the Sport Manager and Technical Operations Manager to oversee the recruitment, training, and operational deployment of the competition delivery team for the tennis events.  Collaborate with the Sport Manager and the Manager of Technical Operations for the coordination of the teams and administrative operations: monitoring, updating, and sharing the database and various resource documents, planning management, and of the organization, team meetings, etc.  Work closely with the Sport Manager, the International Federation, and the National Federation for the selection and training of the National Technical Officials (NTOs) required for the Olympic and Paralympic Games.  Manage all other tasks and projects related to the delivery of competitions as requested by the Sport Manager.  Collaborate with the IF Services and Relations Manager to ensure sharing of information and tools with the services team and other stakeholders.  Collaborate extensively with cross-functional partners and various LA28 Functional Areas (FAs) to ensure the seamless integration of sport-specific operations with broader Games-delivery services .Perform other duties as required to support the successful delivery and operation of the Olympic and Paralympic tennis events.  Games Time Responsibilities  Coordinate the following matters within the sport during the Los Angeles 2028 Olympic and Paralympic Games:  Services for athletes   Services for the International Federation  Services for international and national officials  Sport Information  Volunteers  Manage a team of full-time employees including scheduling, task delegation, training and on-site management  Manage a team of Sport Specific Volunteers including recruitment, retention, training, scheduling, recognition and task delegation.  Act as point of contact with LA28 Functional areas to solve Games Time issues  Act as a point of contact with the International Federation team to identify and solve Games Time issues.  Manage additional operational tasks as assigned, adapting to evolving responsibilities in the lead-up to and during the Olympic and Paralympic Games.  Background and Requirements   Bachelo