Shift Lead

What you'll bring to the team  This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.  Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.  Guest Experience Lead - LEGOLAND Discovery Center Philadelphia What You'll Do:  Assign, support, and motivate front-line teams to be truly guest-obsessed  Manage queues and guest flow safely and efficiently during peak times  Champion health, safety, and compliance  across all departments  Resolve guest issues quickly by coordinating with the right teams (Operations, Admissions, Retail, etc)  Train and develop Hosts (customer service, safety standards & more)  Coach performance, empower guest recovery, and elevate service standards  Jump in where needed—training, scheduling, engagement, and support Qualifications & Experience What You'll Bring:  High school diploma or GED required  Experience in attractions, entertainment, or service-based roles preferred  Proven customer service and guest interaction skills  Passion for entertaining children and families  Ability to train, coach, and develop others effectively  Fun, outgoing, and confident leadership style  Strong communication and motivational skills  Commitment to delivering top-tier guest experiences Benefits Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.  The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.  The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.  Thank you for sharing our global commitment to Children’s Rights.  Just imagine building your dream career.   Then make it real. Join the LEGO® team today.   Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.  Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.  Health care options (medical, dental, and vision plans) Paid Time Off (PTO) Merlin Magic Pass for friends and family to enjoy the parks and attractions Recognition programs and rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range USD $18.00/Hr.