Social Work Supervisor (2914) – Human Services Agency – (X00131)

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ Application Opening:  July 20, 2026 Application Deadline : The final day to apply is July 31, 2026 Salary Range: $110,292.00 - $134,056.00 yearly https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.  At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  Click here  to learn more about what this commitment looks like in action. Under direction, the Social Work Supervisor provides supervision to specialized social workers such as Human Service Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children’s Services, and In-Home Supportive Services. ESSENTIAL DUTIES: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Supervise the schedule and work activities of a unit by planning and delegating the work of a unit involved in providing casework, client management, continuing client investigation, transportation, and processing services for programs in Adult Services, Family and Children’s Services, In-Home Supportive Services, and the Homeless Program. Manage the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensure performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn. Ensure staff’s work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments and ongoing referrals, and recommending corrective action when required. Coach staff on emergency calls and crisis situations of appropriate case action and suggesting methods and strategies to resolve problems. Handle regular consultations and unit meetings to share updates and other important information. Attend program meetings, provide updates, and participate in program or policy improvement initiatives. Build collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients. Respond to inquiries and referrals from staff, other departments, community organizations, and the general public. Investigate complaints and recommend corrective action as necessary to resolve complaints while maintaining confidentiality. Research opportunities for continuous improvement, stay up-to-date of the latest policies and best practices in social services; share professional literature and training opportunities with staff; and recommend improvements to operations of unit activities. Prepare quantitative and narrative reports for managers and other program stakeholders. Education : Possession of a baccalaureate degree from an accredited college or university; AND Experience : Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization. Substitution: Experience Substitution : Possession of a Master’s degree in Social Work or Counseling may substitute for one year of experience. Education Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.