Software Development Tools Manager

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Job Title The Software Development Tools Manager leads the strategy, operation, and continuous improvement of the software development life cycle (SDLC) toolchain. You will own the tooling experience that enables product delivery, quality, and developer productivity across planning, source control, CI/CD, testing, release management, and observability. This is a hands-on leadership role that combines people management, technical ownership, vendor and stakeholder engagement, and process improvement. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Define and execute the SDLC tools roadmap to support business priorities (planning, source control, CI/CD, build/release, code quality, test automation, artifact management, security scanning, monitoring/tracing).  Lead a cross-functional tools team (engineers, automation specialists, and administrators) responsible for implementing, operating, and evolving the toolchain.  Maintain and operate core platforms (e.g., Jira, Confluence, Bitbucket/GitHub, Jenkins/GitHub Actions/GitLab CI, Artifactory/Nexus, SonarQube, SRE/observability tools), ensuring high availability, scalability, security, and compliance.  Drive automation: reduce manual steps in build/test/deploy pipelines, improve reproducibility, and shorten lead time for changes.  Partner with product engineering, QA, security, and platform teams to onboard projects, define best practices, and provide consultative support for CI/CD, branching, release workflows, and developer experience.  Manage vendor relationships and licensing for commercial tools; evaluate and pilot new tools and integrations.  Define and measure SLAs, KPIs, and ROI for tooling (e.g., deployment frequency, mean time to recovery, lead time, incident resolution SLAs, developer satisfaction).  Lead incident response and postmortem for tooling outages; ensure robust monitoring, capacity planning, and disaster recovery for critical toolchain components.  Build and run effective change management, governance, and access controls for tool configurations and workflows.  Create and maintain documentation, templates, training, and enablement materials for developers and release managers.  Champion security, compliance, and audit-readiness across the SDLC toolchain (credential management, SSO, RBAC, secrets management, artifact signing).  Recruit, mentor, and grow team members; establish clear goals, career paths, and performance metrics.  Outcomes / success metrics  High developer satisfaction with tools (target e.g., >95% satisfaction or as defined by surveys).  Increased deployment frequency and reduced lead time for changes.  Reduction in toolchain incidents and faster mean time to resolution (MTTR).  Cost-effective vendor/license utilization and clear ROI on tool investments.  What You Need to Succeed: Required qualifications  7+ years of experience in software delivery tooling, platform engineering, DevOps, or related roles; 3+ years in a leadership or people-management role.  Deep hands-on experience with multiple SDLC tools and platforms (e.g., Jira/Confluence, GitHub/Bitbucket, CI/CD systems, artifact repositories, test automation frameworks, SonarQube, SSO/Okta, secrets management).  Proven track record designing and operating large-scale, reliable developer platforms or toolchains in cloud and hybrid environments.  Strong automation skills (scripting, pipeline-as-code, infrastructure-as-code — e.g., Terraform, Ansible).  Experience with monitoring, logging and incident management for platform services.  Strong stakeholder management and communication skills — ability to translate technical decisions into business outcomes.  Experience negotiating with vendors and managing licensing models.  Bachelor’s degree in Computer Science, Engineering, or equivalent experience (or higher).  Preferred qualifications  Experience with Atlassian stack administration at enterprise scale (Jira, Confluence, Crowd/SSO integrations).  Familiarity with GitHub Enterprise and modern CI/CD patterns (feature flags, canary/blue-green deployments).  Knowledge of software security tooling (SCA, SAST, DAST) and compliance frameworks.  Experience managing distributed teams and enabling remote developer productivity.  Certifications in cloud platforms (AWS/Azure/GCP), DevOps, or relevant tooling.  Behavioral competencies  Customer-first mindset — focused on enabling engineering teams and removing obstacles.  Data-driven decision making and strong analytical skills.  Incremental and pragmatic approach to change; able to balance speed with stability.  Collaborative leader who mentors and elevates team members.  Typical tech stack (examples)  Issue & documentation: Jira, Confluence  Source control: GitHub, Bitbucket, GitLab  CI/CD: Jenkins, GitHub Actions, GitLab CI, CircleCI  Quality/security: SonarQube, Snyk, Dependabot  Secrets/identity: Vault, HashiCorp, Okta  Why Work for Us? Allegion is a Great Place to Grow your Career if:   You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development.  As we grow, we want