Solution Outcome Manager @Advizex (Remote)

This position will join the  Advizex  team, a Myriad360 company.    About Advizex   Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach.   For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.   This role will join the Advizex team and play a key part in continuing that legacy.    Learn more about Advizex  here !   Role Overview   This is an opportunity to join a fast-growing  Managed Services Provider . The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers. The Solution Outcome Manager is responsible for ensuring customers achieve measurable business outcomes through the effective adoption and utilization of managed IT solutions.   This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality.   The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.   Must be based in the United States.   Key Responsibilities   Customer Relationship Management   Build and maintain  strong relationships with executive stakeholders , business leaders, and IT decision-makers.   Serve as the  primary strategic point of contact  for assigned customer accounts.   Develop  trusted advisor relationships  through a deep understanding of each customer's business goals, challenges, and technology priorities.   Conduct regular  operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews .   Ensure customers understand and realize the  full value of their managed services investment .   Customer Success & Retention   Monitor  customer health , engagement, and satisfaction metrics.   Identify and  proactively mitigate risks  that could impact customer satisfaction or retention.   Manage escalations and  coordinate cross-functional teams  to ensure timely resolution of customer concerns.   Maintain  high customer retention  and contract renewal rates.   Develop and  execute customer success plans  aligned with business objectives and desired outcomes.   Customer Profitability & Financial Performance   Monitor the  financial health and profitability  of assigned customer accounts.   Identify accounts operating outside target profitability thresholds and  develop improvement plans.   Partner with Service Delivery and Operations teams to  address scope creep, excessive support consumption, and service inefficiencies .   Recommend  contract adjustments, service realignment, automation initiatives, and technology improvements  that improve both customer outcomes and account profitability.   Participate in  pricing reviews, service packaging discussions, and contract renewals .   Revenue Growth & Account Expansion   Identify opportunities for  additional managed services, professional services, and technology solutions .   Collaborate with Account Executives and Sales teams to  support upsell, cross-sell, and renewal opportunities .   Support  business case development  and solution recommendations.   Strategic Technology Planning   Collaborate with customers to create and  maintain technology roadmaps .   Provide guidance  on cybersecurity, cloud strategy, infrastructure modernization, compliance, business continuity, and digital transformation initiatives.   Identify opportunities to  improve   operational efficiency , reduce business risk, and support growth objectives.   Deliver  business-focused recommendations  based on industry trends, emerging technologies, and best practices.   Facilitate  strategic planning discussions  that connect technology investments to measurable business outcomes.   Customer Advocacy   Act as the  voice of the customer across  the organization.   Partner closely with: Managed Service Delivery, Professional Services, Sales and Account Management, Executive Leadership   Drive alignment between customer expectations and service delivery capabilities.   Foster long-term partnerships that strengthen customer loyalty and advocacy.   Required Qualifications   Education : Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred.   Experience :    8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.   Prior hands-on technical experience in one or more of the following:   Enterprise networking   Cybersecurity   Enterprise storage (SAN, NAS, software-defined storage)   Virtualization (VMware, Nutanix, Hyper-V)   Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex)   Database administration (Oracle, MS SQL, Postgres)   Proven track record of driving customer retention, account growth, and profitability.   Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions.   Strong analytical, financial, and business pro