Solutions Consultant

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Solution Consultant role at Granicus is a strategic position designed for professionals who thrive at the intersection of business problem-solving, technical storytelling, and cross-functional execution. This is where public sector challenges meet transformative solutions—and you are the one connecting the dots. As a Solution Consultant, you’ll own discovery and solution design for opportunities. You will guide government stakeholders through structured exploration of needs, and craft solution strategies that map to Granicus products, implementation realities, and agency mission priorities. You’ll partner with Revenue, Solution Architect, Product, and Professional Services teams to design and deliver solution recommendations that influence outcomes and set the tone for long-term partnerships. In this role, you’ll support active revenue opportunities through discovery, solution design, and executive‑level solution presentations. Granicus SCs are not generic demo specialists. They’re mission translators. They don’t just describe features—they build confidence in transformation. If you’re looking to level up from supporting demos to shaping strategic opportunities, this is the path forward. This role is remote-first but will be based in Puerto Rico. Essential Functions: Lead solution strategy for high-priority opportunities in Spanish and English, including discovery, documentation, and stakeholder alignment, adapting approach based on audience needs Translate and synthesize insights across Spanish and English to drive clear internal alignment Collaborate cross-functionally with Product, Services, Architects, and Sales to validate design feasibility and delivery approach  Create compelling, outcome-driven solution narratives that reflect executive priorities and operational realities Own solution design development for assigned opportunities, aligning product capabilities to business outcomes Design and deliver value-based solution presentations and demos tailored to stakeholder personas Incorporate value engineering concepts (ROI, cost of inaction, impact metrics) into solution positioning Partner with Account Executives to shape opportunity strategy, stakeholder coverage, and deal progression Collaborate with Solution Architects, Product, and Services to validate feasibility and identify risks early Adapt to varying expectations for Spanish-first vs. bilingual engagement across agencies Other duties as assigned Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Qualifications: Professional fluency in Spanish and English (written and spoken) 3+ years of experience in presales, consulting, solution design, or architecture for a SaaS company (ideally GovTech)  Ability to lead discovery conversations in Spanish and English within the first 60–90 days, including facilitating stakeholder discussions and producing clear, bilingual solution documentation Demonstrated ability to develop structured solution designs using templates, visuals, and narratives Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities  Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities  Ability to design modular, scalable solutions aligned to product capabilities, mission context, and delivery feasibility  Comfortable mentoring peers, shaping internal tools, and contributing to process improvements  Fluency with CRM systems (Salesforce), collaboration tools (Teams), and internal documentation platforms  What Your Impact Will Look Like ​​Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches.  ​Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insight