Spares Demand Planner

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The Spares Planner is responsible for end to end service parts planning for assigned products, ensuring alignment to business objectives for customer service levels, inventory optimization, and lifecycle support. This role owns the development and execution of spares strategies to meet Fill Rate targets, while proactively identifying and mitigating risks across supply, demand, and product changes. Operating with a high degree of autonomy, the Spares Planner 3 serves as a key cross functional partner to Engineering, Supply Chain, Logistics, and Service organizations. The role drives planning decisions through data analysis, cross-functional collaboration, system expertise, and business judgment, while leading initiatives that improve service performance, cost efficiency, and scalability of spares planning processes. Core Responsibilities Own spares planning strategy and execution for assigned product families across all lifecycle stages (NPI, Volume Mfg, Mature). Be the expert of assigned products Develop, maintain, and continuously optimize spares plans to meet Fill Rate targets and customer service commitment. Conduct thorough Root Cause Analysis for deviations to plan Monitor and report performance metrics including Fill Rate, service levels, and planned vs. actual inventory Proactively analyze demand signals, install base changes, and lifecycle events to adjust plans dynamically Review and validate system-generated planning recommendations, applying subject matter expertise to refine outputs through vetted and approved exceptions. Partner with Business Intelligence Team to incorporate advanced analytics to improve forecasts. Provide Root Cause/Corrective Action for Excess & No Demand (E&ND) inventory of assigned spare parts Collaborate with cross-functional stakeholders (e.g. Regional Planning, Product Support Organization (PSO), Supply Planning, Program Managers, etc.) to incorporate business/customer/technical insights into demand plan Cross-Functional Leadership Serve as primary point of contact for global stakeholders on part availability, supply risks, and recovery plans Lead cross-functional alignment across Engineering, Product Support (PSO), Procurement, and Logistics to resolve constraints and improve outcomes. Hold accountable owners to quality inputs and give visibility to upstream issues impacting spares planning to management Partner with Engineering on: ECOs and design changes FRU BOM and product structure readiness Quality issues impacting demand Drive execution of recovery plans, ramp readiness strategies, and critical part allocation decisions Program & Process Ownership Participate as requested in strategic initiatives that improve service levels, reduce excess inventory, or enhance planning accuracy Support new product introductions with spares readiness and ramp planning strategies Contribute to continuous improvement of planning processes, tools, and data quality Escalate and communicate risks, trade-offs, and recommendations to leadership Preferred Qualifications: Strong expertise in service supply chain, spares planning, or demand/supply planning within a complex product environment Strong analytical skills with ability to translate data into actionable decisions Excellent communication skills, including executive-level updates and stakeholder alignment Experience working with planning systems (e.g., SAP, IBP, Baxter/Prophet, or similar) Deep understanding of: Inventory optimization and service level trade-offs Product lifecycle management (NPI through EOL) BOM structures, FRU planning, or survival curve forecasting Proven ability to lead cross-functional initiatives and influence without formal authority Experience supporting global operations and working across time zones Bachelor’s degree in Supply Chain, Engineering, Business, or related field 5+ years of relevant experience in supply chain, demand planning, inventory planning, or related role Demonstrated experience managing supply/demand trade-offs and driving service performance Proficiency in data analysis tools (Excel required; SQL / Power