Special Operations and Intelligence Unit Telecommunicator

Agency Adult Correction Division Job Classification Title SOIU Telecommunicator (S) Position Number Grade NC05 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work SOIU Telecommunicator position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC. Job responsibilities include, but are not limited to: - Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders. - Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials. - Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance. Knowledge Skills and Abilities/Management Preferences Salary range: $33,902.00 - $59,327.00 Annually. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Effective communication skills, with the ability to convey information clearly in both written and verbal formats. Demonstrated ability to interpret and apply rules, laws, and governing security regulations. Proficiency in using software applications for accurate data entry, retrieval, and reporting. Current DCI Certification and solid understanding of law enforcement practices and NC DAC terminology. Working knowledge of probation and parole policies, prison and court systems, and related procedures. Note: The NC Department of Adult Correction continuously recruits for Special Operations Intelligence Unit Telecommunicators and will accept applications regardless of whether there is a current vacancy.  Your application for this posting will remain on file for  180 days  and will be screened for vacancies as they occur for any shift ( 1st shift hours 6:00 am - 2:00 pm, 2nd shift hours 2:00pm-10:00pm, 3rd shift hours 10:00pm-6:00am ). The Posting Will Close At 11:59 P.M. The Night Before the End Date. About The SOIU Unit: The Special Operations & Intelligence Unit (SOIU) is within the Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, strategies, and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis, and sharing of intelligence information. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for  State Benefits . Supplemental Contact Information North Carolina Department of Adult Corrections (NCDAC) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. For more information about NCDAC, please visit us at our website . Application Process Be sure to complete the application in its entirety.    Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the night before closing date . Applicants  may  be subject to a criminal background check. If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requ