Specialist, Customer Service

Job Title: Specialist, Customer Service Job Description: THE ROLE Entegris is seeking a Customer Service Specialist in Chaska, MN, to support   Entegris’ customers . This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financial objectives. The position exercises discretion and independent judgment on matters of significance related to customer experience, order fulfillment, and process improvement.   WHAT YOU'LL DO Customer Issue Management & Resolution   Independently analyze customer orders and non ‑ routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.   Serve as the primary point of contact for assigned customers, independently managing non ‑ routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.   Identify and monitor shipping   and billing   holds, account discrepancies, or service risks and take corrective action within assigned authority   Resolve accounts receivable issues by interpreting policy and coordinating with Finance   Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations   Order & Account Oversight   Develop and review customer quotations   and deliver accurate pricing and terms   Review and evaluate customer purchase orders for alignmen t with   compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.   Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.   Policy Interpretation & Business Judgment   Interpret and apply company policies to unique customer situations   Recommend policy or process changes to better meet customer and business requirements   Approve exceptions or escalations within defined guidelines   Cross-Functional Collaboration   Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements   Balance customer needs with operational, regulatory, and financial considerations   Be the voice of the customer in internal alignment discussions   Quality, Returns & Risk Management   Manage quality notifications and return material processes   Assess customer impact and determine appropriate corrective actions   Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance ‑ sensitive scenarios.   Continuous Improvement   Analyze recurring customer and operational issues to identify root causes   Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time   Other Duties   Perform additional responsibilities as assigned to support departmental and organizational objectives   WHAT WE SEEK Education:  Bachelor’s degree in business   or related field, or equivalent professional experience   Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles   Skills:   Ability to exercise independent judgment and discretion   Strong analytical and problem-solving capabilities   SAP experience preferred   Proficiency in Microsoft Office   Experience in manufacturing or ISO-regulated environments preferred   Success Measures   Effective resolution of complex customer issues   Sound decision-making aligned with business and operational goals   Improved customer experience and service efficiency   Strong cross-functional collaboration and process improvement contributions   WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. WHAT WE OFFER Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Compensation: $68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role Annual bonus eligibility Progressive paid time off policy that empowers you to take the time you need to recharge Generous 401(K) plan with an impressive employer match with no delayed vesting  Excellent health, dental and vision insurance packages to fit your needs Education assistance to support your learning journey A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you