Sr Account Representative - Enterprise Accounts

Accelerate your career. Join the organization that's driving the world's technology and shape the future.  Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! The role is located at our Scottsdale, AZ office. This is a hybrid role, 3 days onsite and 2 from home. Your Role: The Senior Account Representative   is responsible for   driving revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders by   identifying   opportunities, delivering solution-based recommendations, and supporting the execution of sales strategies that drive business outcomes.   The Senior Account Representative manages complex customer relationships, supports large and diverse account portfolios, collaborates closely with field sales and vendor partners, and serves as a key resource for   your account(s) . This position requires strong sales acumen, technical   aptitude   and the ability to navigate a fast-paced, customer-focused environment.   Key Responsibilities   Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions   within your account base .   Manage complex customer portfolios and provide proactive account management to drive long-term customer success.   Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.   Identify , qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.   Build and   maintain   strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.   Serve as a trusted advisor by understanding customer business   objectives   and aligning   appropriate technology   solutions to meet their needs.   Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.   Maintain   expertise   in company offerings, emerging technologies, competitive positioning, and industry trends.   Prepare and   maintain   accurate   sales forecasts, pipeline reports, account plans, and activity tracking documentation.   Collaborate with internal departments to ensure   a seamless   customer experience and   timely   resolution of customer inquiries.   Represent the voice of the customer internally and advocate for customer needs across the organization.   Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.   Consistently achieve or exceed assigned sales, revenue, and performance   objectives .   Required Knowledge & Skills   Strong consultative selling skills with the ability to   identify   customer needs, position solutions, negotiate effectively, and close business.   Excellent verbal, written, and presentation communication skills.   Proven ability to manage strategic customer relationships and influence decision-makers.   Strong organizational, analytical, and problem-solving capabilities.   Ability to manage multiple priorities while   maintaining   a high level   of accuracy, urgency, and customer focus.   Proficiency   in Microsoft Office applications, including Excel and Word.   Strong collaboration skills with the ability to work effectively across sales, operations,   vendor , and leadership teams.   Self-motivated with the ability to work independently and manage a large territory or account portfolio.   Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.   Education & Experience   High School Diploma or equivalent required;   Bachelor's Degree   preferred.   Minimum 5   years   work experience including a minimum o f three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.   Demonstrated success managing customer relationships and achieving or exceeding   sales objectives .   Experience supporting enterprise customers, channel partners, or strategic accounts preferred.   Core Competencies   Customer & Sales Leadership   Customer Focus   Consultative Selling   Relationship Management   Persuasion & Influence   Communication & Collaboration   Communicates Effectively   Collaborates Across Functions   Builds   Strategic Partnerships   Execution & Accountability   Drives Results   Ensures Accountability   Action Oriented   Professional Effectiveness   Resilience   Problem Solving   Business Acumen   Time and Priority Management   Working Conditions   Primarily office- based with   hybrid work flexibility based on business needs.   Supports enterprise customers throughout the Eastern United States.   Limited travel may be   required   for customer meetings, partner engagements, internal events, and training opportunities.   Success Measures   Success in this role is   demonstrated   through:   Achievement of sales, revenue, and gross profit   objectives .   Customer retention and expansion performance.   Pipeline development and opportunity conversion.   Forecast accuracy